But the key is to see AI as fundamental, not a feature add. AI moves us from rule-based tasks to intelligent decision-making. When leaders rush to automate without analyzing and redesigning processes first, they implement smart tools on top of outdated workflows, expecting immediate gains.
I’ve seen it happen: When you apply AI to a flawed process, the consequences scale quickly. Instead, redesign workflows with AI at the core. Make sure the process makes sense before applying the technology.
Critically, when redesigning processes, understand that implementation is about leadership, not tools. IT teams often focus too much on tools and infrastructure without aligning automation efforts to clear business outcomes. Without engaging leadership and your workforce early and addressing cultural resistance, adoption stalls—even if the technology works perfectly.