Dell confirmed that its SupportAssist software is causing blue-screen crashes on some Windows systems following a wave of user reports about random reboots affecting Dell devices since Friday.

SupportAssist is a software suite developed by Dell that comes pre-installed on most new Dell computers running Windows 10 or Windows 11.

A Dell representative told customers on the company’s official forums on Wednesday that the latest SupportAssist Remediation service update is the one triggering 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS errors and advised them to remove the service to resolve the crashes.