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Cloudflare R2 service outage caused by password rotation error

To prevent similar incidents from reoccurring in the future, Cloudflare has improved credential logging and verification and now mandates the use of automated deployment tooling to avoid human errors.

The company is also updating standard operating procedures (SOPs) to require dual validation for high-impact actions like credential rotation and plans to enhance health checks for faster root cause detection.

Cloudflare’s R2 service suffered another 1-hour long outage in February, which was also caused by a human error.

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