Generative AI has been front and centre of the news for the last nine months and attention is often on existential risks, copyright claims or suspicions around deepfakes. However, there are a growing number of more positive ways it can be integrated into businesses.
One of those areas is customer service. The Samsung Neon people were a good example of what could be achieved with embodied AI. Samsung created an impressive suite of customer service agents whose profiles could match those of customers in need of help.
I wanted an avatar that was a bit ‘uncanny’, so that it had some resemblance to my real physical self but looked quite artificial too.
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