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May 22, 2020

ID R&D releases voice biometrics-based user intelligence tech to prevent contact center fraud

Posted by in category: privacy

ID R&D has released IDFraud Contact Center to prevent fraudsters from using stolen or fake identities to create new accounts and gain access to telco services and equipment, the company announced.

The solution leverages ID R&D’s Text Independent Voice Biometric technology to analyze the voices of new subscribers to identify fraud attempts by comparing voice prints against a database of known fraudster voices.

According to a Europol report, telco fraud is on the rise, generating an annual global loss of some $32 billion.

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