Amazon Q, currently available for contact centers, will be integrated to other AWS services soon.
Amazon’s cloud business AWS launched a chat tool called Amazon Q, where businesses can ask questions specific to their companies.
Amazon Q can work with any of the models found on Amazon Bedrock, AWS’s repository of AI models, which includes Meta’s Llama 2 and Anthropic’s Claude 2. The company said customers who use Q often choose which model works best for them; connect to the Bedrock API for the model; use that to learn their data, policies, and workflow; and then deploy Amazon Q.
AWS said Amazon Q was trained on 17 years’ worth of AWS knowledge and can be used to ask questions specific to AWS use. It can suggest the best AWS services for a project.