“However, chatbot answers were largely difficult to read and answers repeatedly lacked information or showed inaccuracies, possibly threatening patient and medication safety,” they add.
The researchers also noted that a major drawback was the chatbot’s inability to understand the underlying intent of a patient question.
“Despite their potential, it is still crucial for patients to consult their healthcare professionals, as chatbots may not always generate error-free information. Caution is advised in recommending AI-powered search engines until citation engines with higher accuracy rates are available,” the researchers concluded.
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