Participants individually interacted with a conversational AI mental health chatbot for about 30 minutes to determine if they would recommend it to a friend.
As human beings, we rely on recommendations or warnings from our friends and family. It gives us an added perspective on what to expect from a particular service, a product, or another human being. As per the latest study, the same is true for the way in which we trust and perceive an AI chatbot.
Researchers from Massachusetts Institute of Technology (MIT) and Arizona State University conducted a study in which they found that even though every person in their sample size of 310 people interacted with the exact same chatbot, their interactions with it were influenced by what they had been told before.
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