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Aug 17, 2023

The AI customer-support agents that can think and act like humans

Posted by in categories: innovation, robotics/AI

Angel provides driver and customer support. Naomi teaches high school students. But they are not humans. They’re HumAIns, artificial intelligence (AI) agents.

Designed to handle unscripted communication tasks autonomously and proactively, Angel and Naomi use human-like thought processes to lead conversations instead of merely answering questions. And they get smarter with time and experience.

This generative AI wizardry comes from Jerusalem-based Inpris Innovative Products, founded in 2011 by human-machine interaction expert Nissan Yaron and his father, software architect Ben-Etzion Yaron.

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