MEET FLIPPY. STARTING in 2021, this tireless fry-station specialist toiled in 10 Chicago-area locations of White Castle, America’s first fast-food hamburger chain. Working behind a protective shield to reduce burn risk, Flippy could automatically fill and empty frying baskets as well as identify foods for frying and place them in the correct basket. While Flippy safely cooked French fries, White Castle employees could focus on serving customers and performing other restaurant tasks. That’s because Flippy is an AI-powered robot.
According to the International Federation of Robotics, more than half a million industrial robots are installed around the world, most in manufacturing. Now, a shortage of qualified workers is pushing more companies to explore using robots in a wide range of roles, from filling online orders in warehouses to making room service deliveries in hotels.
The restaurant industry is using AI to improve the human side of hospitality.
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