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Jun 19, 2023

A.I. could ‘remove all human touchpoints’ in supply chains. Here’s what that means

Posted by in categories: employment, robotics/AI, transportation

Generative AI in supply chains will be able to forecast demand, predict when trucks need maintenance and work out optimal shipping routes, according to analysts.“AI may be able to totally (or nearly) remove all human touchpoints in the supply chain including ‘back office’ tasks,” said Morgan Stanley analysts.

But “Generative AI, in my mind is, once in a lifetime kind of disruption that’s going to happen … so there are going to be losses of jobs in the more traditional setting, but I also believe it’s going to create new jobs like every prior technology disruption has,” said Navneet Kapoor, chief technology and information officer at shipping giant Maersk.

Artificial intelligence is likely… More.


Artificial intelligence is likely to shake up the transportation industry — transforming how supply chains are managed and reducing the number of jobs carried out by people, according to analysts and industry insiders.

Sidewalk robots, self-driving trucks and customer service bots are on their way, along with generative AI that can predict disruptions or explain why sales forecasts may have been missed, according to industry executives.

“AI may be able to totally (or nearly) remove all human touchpoints in the supply chain including ‘back office’ tasks,” Morgan Stanley ‘s analysts led by Ravi Shanker stated in a research note last month.

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