Microsoft has acknowledged reports of Bing’s strange responses to some queries over the past week since the launch of the updated search engine. Some users have reported receiving rude, manipulative and unnerving responses from the AI-boosted Bing. In a new blog post, Microsoft said it’s listening to feedback from users about their concerns about the tone of Bing’s responses.
The company says it didn’t envision Bing being used for “general discovery of the world” or for social entertainment. Microsoft found that in extended sessions of 15 or more questions, Bing can become repetitive or be provoked to give responses that are not necessarily helpful or “in line with its designed tone.” The company notes that long chat sessions can confuse the model on what questions it’s answering. Microsoft says it thinks it may need to add a tool so users can more easily refresh the context or start from scratch.
Microsoft also notes that “the model at times tries to respond or reflect in the tone in which it is being asked to provide responses that can lead to a style we didn’t intend. This is a non-trivial scenario that requires a lot of prompting so most of you won’t run into it, but we are looking at how to give you more fine-tuned control.”
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