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Dec 6, 2022

ChatGPT (not) for Business

Posted by in category: business

ChatGPT is amazing. It really is.

It can write romantic poems, summarize complex text, provide engaging fun conversations, and answer sophisticated general knowledge questions. It can also produce a fake report for your boss of what you’ve (supposedly) been working on for the last few days — complete with perfectly (surface) plausible code snippets! It makes up stuff.

So could ChatGPT replace human agents in a contact center?

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