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Sep 17, 2022

Why humanity is needed to propel conversational AI

Posted by in categories: biotech/medical, finance, robotics/AI

Conversational AI is a subset of artificial intelligence (AI) that allows consumers to interact with computer applications as if they were interacting with another human. According to Deloitte, the global conversational AI market is set to grow by 22% between 2022 and 2025 and is estimated to reach $14 billion by 2025.

Providing enhanced language customizations to cater to a highly diverse and vast group of hyper-local audiences, many practical applications of this include financial services, hospital wards and conferences, and can take the form of a translation app or a chatbot. According to Gartner, 70% of white-collar workers purportedly regularly interact with conversational platforms, but this is just a drop in the ocean of what can unfold this decade.

Despite the exciting potential within the AI space, there is one significant hurdle; the data used to train conversational AI models does not adequately account for the subtleties of dialect, language, speech patterns and inflection.

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