Jul 20, 2020

In a Strange Twist, This AI Tries to Teach Empathy to Humans

Posted by in category: robotics/AI

Incredible Ai

Ergo Sum

Joshua Feast, CEO of Cogito, told USA Today that he sees the system as more of a coach than a replacement for human employees, who can field dozens of calls from irritated customers every day.

“I don’t think they (human customer agents) will be completely replaced,” Feast told USA Today. “Humans will always want to talk to other humans. The reason is that only other humans really understand us.”

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