Incredible Ai
Ergo Sum
Joshua Feast, CEO of Cogito, told USA Today that he sees the system as more of a coach than a replacement for human employees, who can field dozens of calls from irritated customers every day.
“I don’t think they (human customer agents) will be completely replaced,” Feast told USA Today. “Humans will always want to talk to other humans. The reason is that only other humans really understand us.”
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