Jul 7, 2018

Google Is Reportedly Looking to Take Over Call Centers With Its Duplex AI Assistant

Posted by in categories: employment, robotics/AI

Bottom of the barrel white collar jobs will all probably be automated by 2025.

When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility that Duplex may have a use on the other side of the line, taking over for call center employees and telemarketers.

A report from The Information suggests Google may be making a play to find other applications for its human-sounding assistant and has already started experimenting with ways to use Duplex to do with away roles currently filled by humans—a move that could have ramifications for millions of people.

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