Mar 1, 2016

Voice biometrics to be commonplace in customer service: Nuance

Posted by in categories: biotech/medical, privacy

This could be very very tricky for a number of reasons: 1) how will this work with people who develop laryngitis or some other illness disrupting their speech? 2) what happens if a person uses a recorded voice or voice changer? 3) what happens when a person’s voice does change as they get older or have a medical procedure done that permanently alters the voice? I could list more; however, I believe that researcher will realize that there will be a need for two forms of biometrics when it comes to the voice.

Software firm Nuance believes that in the near future, there will be an expectation from customers to interact with technology in a more human-like manner.

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