Apr 19, 2016
The Limits of Bots
Posted by Karen Hurst in categories: business, computing, robotics/AI
Some fundamentals to consider when implementing online bots. It truly has to be for companies/ businesses a cultural, operating model, and business model fit. And, for consumers it is about your own personable fit. Not all bots are created equal meaning no one size fits all. Do your due diligence like you would on any investment as a business and any long term relationship as a consumer.
A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry.
We’ve now had two major developer events in a row where chat bots were a significant theme, with both Microsoft’s Build and now Facebook’s F8 focusing on this rapidly emerging new form of interaction with companies and brands. With two such big names behind the trend, it’s easy to get caught up in the hype and enthusiasm these companies obviously share for the technology. But it’s important to stay grounded as we evaluate chat bots as a potential successor to today’s app model.