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May 1, 2023

AI chatbot outperforms human doctors in responding to patient questions

Posted by in categories: biotech/medical, robotics/AI

An artificial intelligence chatbot was able to outperform human doctors in responding to patient questions posted online, according to evaluators in a new study.

Research published in the Journal of the American Medical Association (JAMA) Internal Medicine found that a chatbot’s responses to patient questions, pulled from a social media platform, were rated “significantly higher for both quality and empathy.”

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