The UniSuper CEO, Peter Chun, wrote to the fund’s 620,000 members on Wednesday night, explaining the outage was not the result of a cyber-attack, and no personal data had been exposed as a result of the outage. Chun pinpointed Google’s cloud service as the issue.
In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologised to members for the outage, and said it had been “extremely frustrating and disappointing”
They said the outage was caused by a misconfiguration that resulted in UniSuper’s cloud account being deleted, something that had never happened to Google Cloud before.
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