{"id":247071,"date":"2026-11-11T07:10:08","date_gmt":"2026-11-11T13:10:08","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2026\/11\/ransomware-recovery-is-now-a-client-retention-metric"},"modified":"2026-11-11T07:10:08","modified_gmt":"2026-11-11T13:10:08","slug":"ransomware-recovery-is-now-a-client-retention-metric","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2026\/11\/ransomware-recovery-is-now-a-client-retention-metric","title":{"rendered":"Ransomware recovery is now a client retention metric"},"content":{"rendered":"\n<p>The ransomware attack is over. Your team has restored the client\u2019s data, brought systems back online and put business operations back on track. From a technical standpoint, the recovery was a success.<\/p>\n<p>But the client still has questions. Why did updates go quiet for two days? What drove the recovery costs up? And where did the 31 hours of emergency labor on the invoice come from?<\/p>\n<p>Recovering from ransomware is only part of the job. Clients also need to know what happened, what recovery involved and what it cost them. When communication falls short or unexpected charges appear, even a technically successful recovery can leave clients questioning the value of their MSP relationship.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ransomware attack is over. Your team has restored the client\u2019s data, brought systems back online and put business operations back on track. From a technical standpoint, the recovery was a success. But the client still has questions. Why did updates go quiet for two days? What drove the recovery costs up? And where did [\u2026]<\/p>\n","protected":false},"author":427,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43,34],"tags":[],"class_list":["post-247071","post","type-post","status-publish","format-standard","hentry","category-business","category-cybercrime-malcode"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/247071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/427"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=247071"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/247071\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=247071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=247071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=247071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}