{"id":22992,"date":"2016-03-01T20:47:21","date_gmt":"2016-03-02T04:47:21","guid":{"rendered":"http:\/\/lifeboat.com\/blog\/2016\/03\/voice-biometrics-to-be-commonplace-in-customer-service-nuance"},"modified":"2017-04-24T22:01:08","modified_gmt":"2017-04-25T05:01:08","slug":"voice-biometrics-to-be-commonplace-in-customer-service-nuance","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2016\/03\/voice-biometrics-to-be-commonplace-in-customer-service-nuance","title":{"rendered":"Voice biometrics to be commonplace in customer service: Nuance"},"content":{"rendered":"<p><a class=\"blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/voice-biometrics-to-be-commonplace-in-customer-service-nuance.jpg\"><\/a><\/p>\n<p>This could be very very tricky for a number of reasons: 1) how will this work with people who develop laryngitis or some other illness disrupting their speech? 2) what happens if a person uses a recorded voice or voice changer? 3) what happens when a person\u2019s voice does change as they get older or have a medical procedure done that permanently alters the voice? I could list more; however, I believe that researcher will realize that there will be a need for two forms of biometrics when it comes to the voice.<\/p>\n<hr>\n<p>Software firm Nuance believes that in the near future, there will be an expectation from customers to interact with technology in a more human-like manner.<\/p>\n<p><!-- Link: <a href=\"http:\/\/www.zdnet.com\/article\/voice-biometrics-to-be-commonplace-in-customer-service-nuance\/\">http:\/\/www.zdnet.com\/article\/voice-biometrics-to-be-commonpl...ce-nuance\/<\/a> --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This could be very very tricky for a number of reasons: 1) how will this work with people who develop laryngitis or some other illness disrupting their speech? 2) what happens if a person uses a recorded voice or voice changer? 3) what happens when a person\u2019s voice does change as they get older or [\u2026]<\/p>\n","protected":false},"author":395,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,1412],"tags":[],"class_list":["post-22992","post","type-post","status-publish","format-standard","hentry","category-biotech-medical","category-privacy"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/22992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/395"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=22992"}],"version-history":[{"count":2,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/22992\/revisions"}],"predecessor-version":[{"id":50961,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/22992\/revisions\/50961"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=22992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=22992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=22992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}