{"id":208350,"date":"2025-03-11T11:27:21","date_gmt":"2025-03-11T16:27:21","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2025\/03\/servicenow-buys-ai-agent-company-moveworks-for-2-85-billion"},"modified":"2025-03-11T11:27:21","modified_gmt":"2025-03-11T16:27:21","slug":"servicenow-buys-ai-agent-company-moveworks-for-2-85-billion","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2025\/03\/servicenow-buys-ai-agent-company-moveworks-for-2-85-billion","title":{"rendered":"ServiceNow Buys AI Agent Company Moveworks For $2.85 Billion"},"content":{"rendered":"<p><\/p>\n<p><iframe loading=\"lazy\" allowfullscreen=\"true\" style=\"width: 100%; aspect-ratio: 4\/3;\" src=\"https:\/\/remunerationlabs.substack.com\/embed\/podcast\/servicenow-buys-ai-agent-company-cd3?autoplay=1\"><\/iframe><\/p>\n<p>ServiceNow, which provides businesses with outsourced IT and customer service support as well as other digital services, said it was buying the business process automation company Moveworks for $2.85 billion in cash and stock. The Santa Clara, California-based ServiceNow framed the acquisition around the burgeoning market for AI agents that can perform digital tasks for people, often involving the use of other software.<\/p>\n<p>The company is among a clutch of competing software giants, including Salesforce, Microsoft, and Alphabet\u2019s Google, that are building platforms that enable companies to automate work with AI agents. ServiceNow said the purchase would allow it to combine its own agentic AI and automation capabilities with Moveworks\u2019 AI assistant, as well as Movework\u2019s prowess in providing AI-based search tools that allow organizations to find information within their own large data pools.<\/p>\n<p>Gina Mastantuono, ServiceNow\u2019s president and chief financial officer, told Fortune that while ServiceNow\u2019s AI agents primarily automate specific back-end tasks, Moveworks had built an elegant front-end AI assistant that can perform a wide range of different tasks.<\/p>\n<p>The same interface works for both people requesting a task to be fulfilled and for the people who are normally responsible for fulfilling those requests. More than 90% of the customers that use Moveworks\u2019 AI assistant have rolled it out to their entire workforce\u2014a reach into the employee base that Mastantuono said was attractive to ServiceNow.<\/p>\n<p>The combined companies would be able to build what ServiceNow said would be a powerful universal AI assistant, along with more perceptive AI-based enterprise search to find answers to requests, automate and complete everyday tasks, and increase productivity.<\/p>\n<p>(<a href=\"https:\/\/open.substack.com\/pub\/remunerationlabs\/p\/servicenow-buys-ai-agent-company-cd3?r=oxaem&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true)\">https:\/\/open.substack.com\/pub\/remunerationlabs\/p\/servicenow-\u2026hare=true)<\/a><\/p>\n<div class=\"more-link-wrapper\"> <a class=\"more-link\" href=\"https:\/\/lifeboat.com\/blog\/2025\/03\/servicenow-buys-ai-agent-company-moveworks-for-2-85-billion\">Continue reading \u201cServiceNow Buys AI Agent Company Moveworks For .85 Billion\u201d | &gt;<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow, which provides businesses with outsourced IT and customer service support as well as other digital services, said it was buying the business process automation company Moveworks for $2.85 billion in cash and stock. The Santa Clara, California-based ServiceNow framed the acquisition around the burgeoning market for AI agents that can perform digital tasks for [\u2026]<\/p>\n","protected":false},"author":724,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43,45,6],"tags":[],"class_list":["post-208350","post","type-post","status-publish","format-standard","hentry","category-business","category-finance","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/208350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/724"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=208350"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/208350\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=208350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=208350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=208350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}