{"id":183310,"date":"2024-02-21T19:25:37","date_gmt":"2024-02-22T01:25:37","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2024\/02\/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot"},"modified":"2024-02-21T19:25:37","modified_gmt":"2024-02-22T01:25:37","slug":"air-canada-must-honor-refund-policy-invented-by-airlines-chatbot","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2024\/02\/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot","title":{"rendered":"Air Canada must honor refund policy invented by airline\u2019s chatbot"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot.jpg\"><\/a><\/p>\n<p>The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days.<\/p>\n<hr>\n<p>Air Canada appears to have quietly killed its costly chatbot support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days. Air Canada appears to have quietly killed its costly chatbot support.<\/p>\n","protected":false},"author":542,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,6],"tags":[],"class_list":["post-183310","post","type-post","status-publish","format-standard","hentry","category-policy","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/183310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/542"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=183310"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/183310\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=183310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=183310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=183310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}