{"id":175632,"date":"2023-11-08T11:27:05","date_gmt":"2023-11-08T17:27:05","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2023\/11\/humans-at-the-heart-of-generative-ai"},"modified":"2023-11-08T11:27:05","modified_gmt":"2023-11-08T17:27:05","slug":"humans-at-the-heart-of-generative-ai","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2023\/11\/humans-at-the-heart-of-generative-ai","title":{"rendered":"Humans at the heart of generative AI"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/humans-at-the-heart-of-generative-ai3.jpg\"><\/a><\/p>\n<p>It\u2019s a stormy holiday weekend, and you\u2019ve just received the last notification you want in the busiest travel week of the year: the first leg of your flight is significantly delayed.<\/p>\n<p>You might expect this means you\u2019ll be sitting on hold with airline customer service for half an hour. But this time, the process looks a little different: You have a brief text exchange with the airline\u2019s AI chatbot, which quickly assesses your situation and places you in a priority queue. Shortly after, a human agent takes over, confirms the details, and gets you rebooked on an earlier flight so you can make your connection. You\u2019ll be home in time to enjoy mom\u2019s pot roast.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s a stormy holiday weekend, and you\u2019ve just received the last notification you want in the busiest travel week of the year: the first leg of your flight is significantly delayed. You might expect this means you\u2019ll be sitting on hold with airline customer service for half an hour. But this time, the process looks [\u2026]<\/p>\n","protected":false},"author":662,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-175632","post","type-post","status-publish","format-standard","hentry","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/175632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/662"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=175632"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/175632\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=175632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=175632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=175632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}