{"id":173350,"date":"2023-10-03T02:25:42","date_gmt":"2023-10-03T07:25:42","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2023\/10\/airbnb-is-fundamentally-broken-its-ceo-says-he-plans-to-fix-it"},"modified":"2023-10-03T02:25:42","modified_gmt":"2023-10-03T07:25:42","slug":"airbnb-is-fundamentally-broken-its-ceo-says-he-plans-to-fix-it","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2023\/10\/airbnb-is-fundamentally-broken-its-ceo-says-he-plans-to-fix-it","title":{"rendered":"Airbnb Is Fundamentally Broken, Its CEO Says. He Plans to Fix It"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/airbnb-is-fundamentally-broken-its-ceo-says-he-plans-to-fix-it2.jpg\"><\/a><\/p>\n<p>If you haven\u2019t had the experience yourself, you\u2019ve likely heard the horror stories: Someone shows up to their Airbnb and finds the pool is overgrown with algae. The heat doesn\u2019t work. Or a booking gets canceled at the last minute leaving travelers without a place to stay. Consistency and reliability have become an enormous Achilles heel for Airbnb, an issue that Chesky has long described as a managerial crisis that requires wrapping his arms around millions of hosts in hundreds of thousands of locations\u2014and not stripping them of their individuality.<\/p>\n<p>\u201cOur system,\u201d says Chesky\u2014referring to the disruptive tech platform where \u201cadventurous travelers\u201d could buy and sell products (in this case, rooms or homes), process secure payments and leave reviews\u2014\u201cwas designed for a much smaller company which grew like crazy.\u201d<\/p>\n<p>\u201cTo use a precise metaphor, it\u2019s kind of like we never fully built the foundation. Like, we had a house and it had four pillars when we needed to have 10.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you haven\u2019t had the experience yourself, you\u2019ve likely heard the horror stories: Someone shows up to their Airbnb and finds the pool is overgrown with algae. The heat doesn\u2019t work. Or a booking gets canceled at the last minute leaving travelers without a place to stay. Consistency and reliability have become an enormous Achilles [\u2026]<\/p>\n","protected":false},"author":556,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-173350","post","type-post","status-publish","format-standard","hentry","category-habitats"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/173350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/556"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=173350"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/173350\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=173350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=173350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=173350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}