{"id":168545,"date":"2023-07-29T02:22:37","date_gmt":"2023-07-29T07:22:37","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2023\/07\/ceo-fires-90-percent-of-support-staff-saying-ai-outperforms-them"},"modified":"2023-07-29T02:22:37","modified_gmt":"2023-07-29T07:22:37","slug":"ceo-fires-90-percent-of-support-staff-saying-ai-outperforms-them","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2023\/07\/ceo-fires-90-percent-of-support-staff-saying-ai-outperforms-them","title":{"rendered":"CEO Fires 90 Percent of Support Staff, Saying AI Outperforms Them"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/ceo-fires-90-percent-of-support-staff-saying-ai-outperforms-them2.jpg\"><\/a><\/p>\n<p>Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in India, is getting torn to shreds online for firing 90 percent of the company\u2019s customer support staff after arguing that an AI chatbot had outperformed them.<\/p>\n<p>It was an unusually callous announcement that clearly didn\u2019t sit well with plenty of netizens, as <a href=\"https:\/\/www.businessinsider.com\/ai-chatbot-ceo-laid-off-staff-human-support-2023-7\" class=\"\"><em>Insider<\/em> reports<\/a>.<\/p>\n<p>\u201cWe had to layoff [sic] 90 percent of our support team because of this AI chatbot,\u201d he <a href=\"https:\/\/twitter.com\/suumitshah\/status\/1678460567000850450?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1678460567000850450%7Ctwgr%5E794c1e3e3a48e0b6b2451c5fcabe0b55a65f2f47%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fwww.businessinsider.com%2Fai-chatbot-ceo-laid-off-staff-human-support-2023-7\" class=\"\">tweeted<\/a>. \u201cTough? Yes. Necessary? Absolutely.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in India, is getting torn to shreds online for firing 90 percent of the company\u2019s customer support staff after arguing that an AI chatbot had outperformed them. It was an unusually callous announcement that clearly didn\u2019t sit well with plenty of netizens, as [\u2026]<\/p>\n","protected":false},"author":556,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-168545","post","type-post","status-publish","format-standard","hentry","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/168545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/556"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=168545"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/168545\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=168545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=168545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=168545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}