{"id":167404,"date":"2023-07-12T22:25:28","date_gmt":"2023-07-13T03:25:28","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2023\/07\/this-ceo-replaced-90-of-support-staff-with-an-ai-chatbot"},"modified":"2023-07-12T22:25:28","modified_gmt":"2023-07-13T03:25:28","slug":"this-ceo-replaced-90-of-support-staff-with-an-ai-chatbot","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2023\/07\/this-ceo-replaced-90-of-support-staff-with-an-ai-chatbot","title":{"rendered":"This CEO replaced 90% of support staff with an AI chatbot"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/this-ceo-replaced-90-of-support-staff-with-an-ai-chatbot.jpg\"><\/a><\/p>\n<p>The chief executive<strong> <\/strong>of an Indian startup laid off 90% of his support staff after the firm built a chatbot powered by <a href=\"https:\/\/edition.cnn.com\/interactive\/2023\/07\/business\/detect-ai-text-human-writing\/\" target=\"_blank\">artificial intelligence<\/a> that he says can handle customer queries much faster than his employees.<\/p>\n<p>Summit Shah, the founder and CEO of Dukaan, a Bangalore-based<strong> <\/strong>e-commerce company, <a href=\"https:\/\/twitter.com\/suumitshah\" target=\"_blank\" target=\"_blank\">said<\/a> on Twitter Monday that the chatbot \u2014 built by one of the firm\u2019s data scientists in two days \u2014 could respond to initial<strong> <\/strong>customer queries instantly, whereas his staff\u2019s first responses were sent after an average of 1 minute and 44 seconds.<\/p>\n<p>The average time taken to resolve a customer\u2019s issue also dropped by almost 98% when they interacted with the chatbot, he tweeted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The chief executive of an Indian startup laid off 90% of his support staff after the firm built a chatbot powered by artificial intelligence that he says can handle customer queries much faster than his employees. Summit Shah, the founder and CEO of Dukaan, a Bangalore-based e-commerce company, said on Twitter Monday that the chatbot [\u2026]<\/p>\n","protected":false},"author":662,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-167404","post","type-post","status-publish","format-standard","hentry","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/167404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/662"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=167404"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/167404\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=167404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=167404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=167404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}