{"id":156757,"date":"2023-02-01T13:23:47","date_gmt":"2023-02-01T19:23:47","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2023\/02\/one-negative-chatbot-experience-drives-away-30-of-customers"},"modified":"2023-02-01T13:23:47","modified_gmt":"2023-02-01T19:23:47","slug":"one-negative-chatbot-experience-drives-away-30-of-customers","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2023\/02\/one-negative-chatbot-experience-drives-away-30-of-customers","title":{"rendered":"One Negative Chatbot Experience Drives Away 30% Of Customers"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/one-negative-chatbot-experience-drives-away-30-of-customers.jpg\"><\/a><\/p>\n<p>A new survey of 1,554 consumers worldwide about their recent chatbot experiences was released today. The respondents gave their chatbot experiences an average rating of 6.4\u00f710 or 64%. 50% of consumers said they often feel frustrated their interactions with chatbots and nearly 40% of these interactions were said to be negative. The survey was commissioned by Forrester Consulting on behalf of Cyara.<\/p>\n<p>In general, consumers view chatbots favorably, as they provide 24\/7 support, faster response times, and autonomy. As a result, chatbots typically rank higher than speaking directly with an agent or any other digital channel of communication.<\/p>\n<hr>\n<p>Nearly 40% of consumer experiences with chatbots are negative.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new survey of 1,554 consumers worldwide about their recent chatbot experiences was released today. The respondents gave their chatbot experiences an average rating of 6.4\u00f710 or 64%. 50% of consumers said they often feel frustrated their interactions with chatbots and nearly 40% of these interactions were said to be negative. The survey was commissioned [\u2026]<\/p>\n","protected":false},"author":578,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-156757","post","type-post","status-publish","format-standard","hentry","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/156757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/578"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=156757"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/156757\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=156757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=156757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=156757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}