{"id":130778,"date":"2021-11-17T20:22:58","date_gmt":"2021-11-18T04:22:58","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2021\/11\/google-launches-bot-in-a-box-to-nudge-along-conversational-ai"},"modified":"2021-11-17T20:22:58","modified_gmt":"2021-11-18T04:22:58","slug":"google-launches-bot-in-a-box-to-nudge-along-conversational-ai","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2021\/11\/google-launches-bot-in-a-box-to-nudge-along-conversational-ai","title":{"rendered":"Google launches Bot-in-a-Box to nudge along conversational AI"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/google-launches-bot-in-a-box-to-nudge-along-conversational-ai2.jpg\"><\/a><\/p>\n<p>The new feature is part of Google\u2019s Business Messages, a conversational messaging service that allows organizations to connect with people via Google Search, Google Maps, or their own business channels. For instance, Albertsons used Business Messages to <a href=\"https:\/\/www.zdnet.com\/article\/google-details-its-state-based-vaccine-management-efforts\/\">share information<\/a> with customers about vaccine administration. Suppose someone searched on Google for Safeway (an Albertson\u2019s company). In that case, they could use the \u201cmessage\u201d button on Google Search to receive information like vaccine availability and how to book an appointment.<\/p>\n<p>The new Bot-in-a-Box feature lets businesses launch a chatbot with an existing customer FAQ document, whether it\u2019s from a web page or an internal document, to keep the service simple. The feature uses Google\u2019s Dialogflow technology to create chatbots that can automatically understand and respond to customer questions without writing any code.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new feature is part of Google\u2019s Business Messages, a conversational messaging service that allows organizations to connect with people via Google Search, Google Maps, or their own business channels. For instance, Albertsons used Business Messages to share information with customers about vaccine administration. Suppose someone searched on Google for Safeway (an Albertson\u2019s company). In [\u2026]<\/p>\n","protected":false},"author":359,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,43,6],"tags":[],"class_list":["post-130778","post","type-post","status-publish","format-standard","hentry","category-biotech-medical","category-business","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/130778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/359"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=130778"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/130778\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=130778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=130778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=130778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}