{"id":130390,"date":"2021-11-11T01:23:55","date_gmt":"2021-11-11T09:23:55","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2021\/11\/artificial-intelligence-learns-to-talk-back"},"modified":"2021-11-11T01:23:55","modified_gmt":"2021-11-11T09:23:55","slug":"artificial-intelligence-learns-to-talk-back","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2021\/11\/artificial-intelligence-learns-to-talk-back","title":{"rendered":"Artificial intelligence learns to talk back"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/artificial-intelligence-learns-to-talk-back.jpg\"><\/a><\/p>\n<p>A long-term fallout of the Covid crisis has been the rise of the <em>contactless enterprise<\/em>, in which customers, and likely employees, interact with systems to get what they need or request. This means a pronounced role for artificial intelligence and machine learning, or conversational AI, which add the intelligence needed to deliver superior customer or employee experience.<\/p>\n<p>Deloitte analysts <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/signals-for-strategists\/the-future-of-conversational-ai.html\/#endnote-1\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">recently analyzed<\/a> patents in the area of conversational AI to assess the direction of the technology and the market \u2014 and the technology has been fast developing. \u201cRapid adoption of conversational AI will likely be underpinned by innovations in the various steps of chatbot development that have the potential to hasten the creation and training of chatbots and enable them to efficiently handle complex requests \u2014 with a personal touch,\u201d the analyst team, led by Deloitte\u2019s Sherry Comes, observes.<\/p>\n<p>Conversational AI is a ground-breaking application for AI, agrees <a href=\"https:\/\/www.linkedin.com\/in\/chrishausler\/?originalSubdomain=au\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Chris Hausler<\/a>, director of data science for <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Zendesk<\/a>. \u201cOrganizations saw a massive 81% increase in customer interactions with automated bots last year, and no doubt these will continue to be key to delivering great experiences.\u201d<\/p>\n<p><!-- Link: <a href=\"https:\/\/www.zdnet.com\/article\/artificial-intelligence-learns-to-talk-back\/?ftag=COS-05-10aaa0h&utm_campaign=trueAnthem:\">https:\/\/www.zdnet.com\/article\/artificial-intelligence-learns...rueAnthem:<\/a> Trending Content&utm_medium=trueAnthem&utm_source=facebook --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A long-term fallout of the Covid crisis has been the rise of the contactless enterprise, in which customers, and likely employees, interact with systems to get what they need or request. This means a pronounced role for artificial intelligence and machine learning, or conversational AI, which add the intelligence needed to deliver superior customer or [\u2026]<\/p>\n","protected":false},"author":662,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1522,6],"tags":[],"class_list":["post-130390","post","type-post","status-publish","format-standard","hentry","category-innovation","category-robotics-ai"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/130390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/662"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=130390"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/130390\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=130390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=130390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=130390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}