{"id":110449,"date":"2020-07-25T08:04:23","date_gmt":"2020-07-25T15:04:23","guid":{"rendered":"https:\/\/lifeboat.com\/blog\/2020\/07\/some-nest-thermostats-can-no-longer-connect-to-the-internet-so-google-is-replacing-them"},"modified":"2020-07-25T08:04:23","modified_gmt":"2020-07-25T15:04:23","slug":"some-nest-thermostats-can-no-longer-connect-to-the-internet-so-google-is-replacing-them","status":"publish","type":"post","link":"https:\/\/lifeboat.com\/blog\/2020\/07\/some-nest-thermostats-can-no-longer-connect-to-the-internet-so-google-is-replacing-them","title":{"rendered":"Some Nest thermostats can no longer connect to the internet, so Google is replacing them"},"content":{"rendered":"<p><a class=\"aligncenter blog-photo\" href=\"https:\/\/lifeboat.com\/blog.images\/some-nest-thermostats-can-no-longer-connect-to-the-internet-so-google-is-replacing-them2.jpg\"><\/a><\/p>\n<p>Some users of Nest thermostats can no longer control the devices remotely, and the issue is forcing Google to replace the devices entirely if otherwise standard troubleshooting fails. The issue, which began <a href=\"https:\/\/support.google.com\/googlenest\/thread\/19997505?hl=en\">popping up on Nest forums as early as last November<\/a> and racking up more than 200 responses, is known as the \u201cw5 error,\u201d and it disables remote control of the company\u2019s thermostats.<\/p>\n<p>Controlling the temperature of your home with your smartphone when you\u2019re out of the house or away from the physical device is pretty much the sole selling point of the Nest thermostat. So that makes this a pretty serious issue, even if you still can manually adjust the temperature on the device itself. Google says it\u2019s aware of the problem and that it\u2019s now offering replacements to owners of the device who cannot solve the issue through standard reset procedures.<\/p>\n<p>\u201cA very small number of Nest thermostat users are experiencing a known issue with the Wi-Fi chip that causes remote connectivity issues. This does not affect the thermostat\u2019s ability to control the customer\u2019s heating and cooling system in the home, but does impact the user\u2019s ability to manage the thermostat remotely,\u201d a Google spokesperson tells <em>The Verge<\/em>. \u201cIf a user sees this error and it can\u2019t be resolved through troubleshooting, they are prompted to contact customer support for assistance and will be issued a replacement device<em>.\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some users of Nest thermostats can no longer control the devices remotely, and the issue is forcing Google to replace the devices entirely if otherwise standard troubleshooting fails. The issue, which began popping up on Nest forums as early as last November and racking up more than 200 responses, is known as the \u201cw5 error,\u201d [\u2026]<\/p>\n","protected":false},"author":396,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1523,418,1512],"tags":[],"class_list":["post-110449","post","type-post","status-publish","format-standard","hentry","category-computing","category-internet","category-mobile-phones"],"_links":{"self":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/110449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/users\/396"}],"replies":[{"embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/comments?post=110449"}],"version-history":[{"count":0,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/posts\/110449\/revisions"}],"wp:attachment":[{"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/media?parent=110449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/categories?post=110449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lifeboat.com\/blog\/wp-json\/wp\/v2\/tags?post=110449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}