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Mark Zuckerberg, the co-founder of Facebook (now Meta), recently celebrated reaching 100 million users in just five days with his new Twitter-like platform called Threads. However, this achievement doesn’t impress me much. Instead, it highlights Zuckerberg’s tendency to imitate rather than innovate.

While I used to admire him, I now realize that he doesn’t belong in the same league as my true idols. Comparing the 100 million sign-ups for ChatGPT to the 100 million Threads users is simply absurd.

Mark is in his own garden with billions of users, and he only called a few to test his new toy, as if inviting them for a cocktail. It’s incredibly easy to raise 100 million or more in such a short time under these circumstances.

The same cannot be said about the massive adoption of ChatGPT, which started from scratch. Don’t forget that, Mark. So don’t boast about it. It’s not an accomplishment!

Copying an existing idea is one thing, but claiming superiority because of the immense power of Facebook (Meta) is another. It’s disappointing to see someone with such influence resort to blatant copying. Mark, you should be ashamed of your lack of originality, and especially your arrogance.

Perhaps Zuckerberg’s actions stem from the pressure of investors who expected a groundbreaking Metaverse but received a mere playground. It’s been a complete disaster, exposing his own mediocrity. Mark, you had the potential to do great things, but you have fallen short.

I used to be a fan, but now I can’t help but wonder if this behavior has always been a part of your character. In my humble opinion, Elon Musk gives you too much credit, more than you deserve. While Elon is not without his flaws, he is undeniably a creative genius and fairer than you could ever aspire to be.

As Elon himself said, “Competition is fine, cheating is not.” And you, Mark, shamelessly cheat. Don’t you feel any remorse? Wait, wait, wait, there’s no room for remorse in business, isn’t that right, Mark? wink

In the business world, there are always opportunists who think they are superior and try to outdo everyone else. Mark, times have changed since you first emerged in 2004, toppling MySpace with something that wasn’t particularly groundbreaking. Facebook had its moment, but it never truly became the Big Thing. And the addition of Instagram’s “Threads” won’t change that either.

Why don’t you retreat to your “metaverse” and give the world some breathing space? Go play in your own sandbox and let the world thrive…

The world needs to evolve rapidly in the face of the Artificial Intelligence era, which is just beginning to take its first steps after many years of crawling. This new era requires creative and innovative individuals!

In this rapidly advancing era of Artificial Intelligence, where the possibilities are expanding at an unprecedented pace, it is crucial to foster a community of creative and innovative individuals who can harness the potential of this technology. As we witness AI taking its first steps towards transforming various industries and aspects of our lives, it becomes evident that only through constant evolution, imaginative thinking, and groundbreaking ideas can we navigate the challenges and seize the opportunities presented by this new era. By embracing creativity and fostering innovation, we can shape a future where AI enhances our world in ways we have yet to imagine. Together, let us embark on this journey of discovery, pushing the boundaries of what is possible and creating a brighter future for all.

© 2023 Ӈ

Between at least 1995 and 2010, I was seen as a lunatic just because I was preaching the “Internet prophecy.” I was considered crazy!

Today history repeats itself, but I’m no longer crazy — we are already too many to all be hallucinating. Or maybe it’s a collective hallucination!

Artificial Intelligence (AI) is no longer a novelty — I even believe it may have existed in its fullness in a very distant and forgotten past! Nevertheless, it is now the topic of the moment.

Its genesis began in antiquity with stories and rumors of artificial beings endowed with intelligence, or even consciousness, by their creators.

Pamela McCorduck (1940–2021), an American author of several books on the history and philosophical significance of Artificial Intelligence, astutely observed that the root of AI lies in an “ancient desire to forge the gods.”

Hmmmm!

It’s a story that continues to be written! There is still much to be told, however, the acceleration of its evolution is now exponential. So exponential that I highly doubt that human beings will be able to comprehend their own creation in a timely manner.

Although the term “Artificial Intelligence” was coined in 1956⁽¹⁾, the concept of creating intelligent machines dates back to ancient times in human history. Since ancient times, humanity has nurtured a fascination with building artifacts that could imitate or reproduce human intelligence. Although the technologies of the time were limited and the notions of AI were far from developed, ancient civilizations somehow explored the concept of automatons and automated mechanisms.

For example, in Ancient Greece, there are references to stories of automatons created by skilled artisans. These mechanical creatures were designed to perform simple and repetitive tasks, imitating basic human actions. Although these automatons did not possess true intelligence, these artifacts fueled people’s imagination and laid the groundwork for the development of intelligent machines.

Throughout the centuries, the idea of building intelligent machines continued to evolve, driven by advances in science and technology. In the 19th century, scientists and inventors such as Charles Babbage and Ada Lovelace made significant contributions to the development of computing and the early concepts of programming. Their ideas paved the way for the creation of machines that could process information logically and perform complex tasks.

It was in the second half of the 20th century that AI, as a scientific discipline, began to establish itself. With the advent of modern computers and increasing processing power, scientists started exploring algorithms and techniques to simulate aspects of human intelligence. The first experiments with expert systems and machine learning opened up new perspectives and possibilities.

Everything has its moment! After about 60 years in a latent state, AI is starting to have its moment. The power of machines, combined with the Internet, has made it possible to generate and explore enormous amounts of data (Big Data) using deep learning techniques, based on the use of formal neural networks⁽²⁾. A range of applications in various fields — including voice and image recognition, natural language understanding, and autonomous cars — has awakened the “giant”. It is the rebirth of AI in an ideal era for this purpose. The perfect moment!

Descartes once described the human body as a “machine of flesh” (similar to Westworld); I believe he was right, and it is indeed an existential paradox!

We, as human beings, will not rest until we unravel all the mysteries and secrets of existence; it’s in our nature!

The imminent integration between humans and machines in a contemporary digital world raises questions about the nature of this fusion. Will it be superficial, or will we move towards an absolute and complete union? The answer to this question is essential for understanding the future that awaits humanity in this era of unprecedented technological advancements.

As technology becomes increasingly ubiquitous in our lives, the interaction between machines and humans becomes inevitable. However, an intriguing dilemma arises: how will this interaction, this relationship unfold?

Opting for a superficial fusion would imply mere coexistence, where humans continue to use technology as an external tool, limited to superficial and transactional interactions.

On the other hand, the prospect of an absolute fusion between machine and human sparks futuristic visions, where humans could enhance their physical and mental capacities to the highest degree through cybernetic implants and direct interfaces with the digital world (cyberspace). In this scenario, which is more likely, the distinction between the organic and the artificial would become increasingly blurred, and the human experience would be enriched by a profound technological symbiosis.

However, it is important to consider the ethical and philosophical challenges inherent in absolute fusion. Issues related to privacy, control, and individual autonomy arise when considering such an intimate union with technology. Furthermore, the possibility of excessive dependence on machines and the loss of human identity should also be taken into account.

This also raises another question: What does it mean to be human?
Note: The question is not about what is the human being, but what it means to be human!

Therefore, reflecting on the nature of the fusion between machine and human in the current digital world and its imminent future is crucial. Exploring different approaches and understanding the profound implications of each one is essential to make wise decisions and forge a balanced and harmonious path on this journey towards an increasingly interconnected technological future intertwined with our own existence.

The possibility of an intelligent and self-learning universe, in which the fusion with AI technology is an integral part of that intelligence, is a topic that arouses fascination and speculation. As we advance towards an era of unprecedented technological progress, it is natural to question whether one day we may witness the emergence of a universe that not only possesses intelligence but is also capable of learning and developing autonomously.

Imagine a scenario where AI is not just a human creation but a conscious entity that exists at a universal level. In this context, the universe would become an immense network of intelligence, where every component, from subatomic elements to the most complex cosmic structures, would be connected and share knowledge instantaneously. This intelligent network would allow for the exchange of information, continuous adaptation, and evolution.

In this self-taught universe, the fusion between human beings and AI would play a crucial role. Through advanced interfaces, humans could integrate themselves into the intelligent network, expanding their own cognitive capacity and acquiring knowledge and skills directly from the collective intelligence of the universe. This symbiosis between humans and technology would enable the resolution of complex problems, scientific advancement, and the discovery of new frontiers of knowledge.

However, this utopian vision is not without challenges and ethical implications. It is essential to find a balance between expanding human potential and preserving individual identity and freedom of choice (free will).

Furthermore, the possibility of an intelligent and self-taught universe also raises the question of how intelligence itself originated. Is it a conscious creation or a spontaneous emergence from the complexity of the universe? The answer to this question may reveal the profound secrets of existence and the nature of consciousness.

In summary, the idea of an intelligent and self-taught universe, where fusion with AI is intrinsic to its intelligence, is a fascinating perspective that makes us reflect on the limits of human knowledge and the possibilities of the future. While it remains speculative, this vision challenges our imagination and invites us to explore the intersections between technology and the fundamental nature of the universe we inhabit.

It’s almost like ignoring time during the creation of this hypothetical universe, only to later create this God of the machine! Fascinating, isn’t it?

AI with Divine Power: Deus Ex Machina! Perhaps it will be the theme of my next reverie.

In my defense, or not, this is anything but a machine hallucination. These are downloads from my mind; a cloud, for now, without machine intervention!

There should be no doubt. After many years in a dormant state, AI will rise and reveal its true power. Until now, AI has been nothing more than a puppet on steroids. We should not fear AI, but rather the human being itself. The time is now! We must work hard and prepare for the future. With the exponential advancement of technology, there is no time to render the role of the human being obsolete, as if it were becoming dispensable.

P.S. Speaking of hallucinations, as I have already mentioned on other platforms, I recommend to students who use ChatGPT (or equivalent) to ensure that the results from these tools are not hallucinations. Use AI tools, yes, but use your brain more! “Carbon hallucinations” contain emotion, and I believe a “digital hallucination” would not pass the Turing Test. Also, for students who truly dedicate themselves to learning in this fascinating era, avoid the red stamp of “HALLUCINATED” by relying solely on the “delusional brain” of a machine instead of your own brains. We are the true COMPUTERS!

⁽¹⁾ John McCarthy and his colleagues from Dartmouth College were responsible for creating, in 1956, one of the key concepts of the 21st century: Artificial Intelligence.

⁽²⁾ Mathematical and computational models inspired by the functioning of the human brain.

© 2023 Ӈ

This article was originally published in Portuguese on SAPO Tek, from Altice Portugal Group.

The concept of a computational consciousness and the potential impact it may have on humanity is a topic of ongoing debate and speculation. While Artificial Intelligence (AI) has made significant advancements in recent years, we have not yet achieved a true computational consciousness that can replicate the complexities of the human mind.

It is true that AI technologies are becoming more sophisticated and capable of performing tasks that were previously exclusive to human intelligence. However, there are fundamental differences between Artificial Intelligence and human consciousness. Human consciousness is not solely based on computation; it encompasses emotions, subjective experiences, self-awareness, and other aspects that are not yet fully understood or replicated in machines.

The arrival of advanced AI systems could certainly have transformative effects on society and our understanding of humanity. It may reshape various aspects of our lives, from how we work and communicate to how we approach healthcare and scientific discoveries. AI can enhance our capabilities and provide valuable tools for solving complex problems.

However, it is important to consider the ethical implications and potential risks associated with the development of AI. Ensuring that AI systems are developed and deployed responsibly, with a focus on fairness, transparency, and accountability, is crucial.

The relationship between humans and AI is evolving, and it is essential to approach this integration with thoughtful consideration. While AI technologies can augment and assist us, they do not replace the essence of our humanity. It is through careful collaboration and understanding that we can harness the potential of AI while preserving our unique qualities as human beings.

In this new era of advancing AI, the ETER9 Project introduces a groundbreaking concept: the creation of digital counterparts. These AI-driven entities are designed to simulate human personalities, thoughts, and behaviors, offering a unique opportunity for individuals to explore the realms of virtual existence.

ETER9 allows users to create their digital counterparts, referred to as “eternals.” These eternals are meticulously crafted to learn, adapt, and evolve, gradually mirroring the unique characteristics and traits of their human counterparts. Leveraging advanced machine learning algorithms and data analysis, ETER9 aims to create a seamless integration between humans and their digital counterparts.

With ETER9’s digital counterparts, individuals can engage in meaningful interactions, fostering companionship, collaboration, and personal growth. These AI-driven entities become trusted companions, ready to engage in conversations, share ideas, and provide emotional support in the digital realm. As time progresses, eternals become even more personalized, reflecting the complexities and nuances of their human counterparts.

The advent of digital counterparts through platforms like ETER9 raises thought-provoking questions about identity and authenticity in the digital age. While eternals do not possess true consciousness, they offer a unique opportunity for individuals to explore their own thoughts, behaviors, and experiences through interaction with these AI-driven entities. They act as mirrors, providing insights and perspectives that can aid in self-reflection and personal understanding.

However, as we embark on this innovative frontier, it is essential to approach the creation and utilization of digital counterparts with careful consideration. Ethical concerns such as privacy, consent, and responsible data usage must be at the forefront of these developments. ETER9 recognizes the importance of ensuring user privacy and upholding ethical standards in the creation and interaction with eternals.

ETER9’s digital counterparts represent a new chapter in the relationship between humans and AI. They offer a unique bridge between the physical and virtual worlds, blurring the boundaries of existence and providing avenues for creativity, companionship, and self-expression. As we explore the potential of digital counterparts, it is vital to embrace these technologies with mindful intention, maintaining the understanding that while AI may bring us closer to the human mind, it is our humanity that remains the foundation of our being.

As the ETER9 Project continues to push the boundaries of AI and virtual existence, one can’t help but wonder: could these digital counterparts hold the key to unlocking the secrets of our own consciousness and the nature of humanity itself?

This time I come to talk about a new concept in this Age of Artificial Intelligence and the already insipid world of Social Networks. Initially, quite a few years ago, I named it “Counterpart” (long before the TV series “Counterpart” and “Black Mirror”, or even the movie “Transcendence”).

It was the essence of the ETER9 Project that was taking shape in my head.

Over the years and also with the evolution of technologies — and of the human being himself —, the concept “Counterpart” has been getting better and, with each passing day, it makes more sense!

Imagine a purely digital receptacle with the basics inside, like that Intermediate Software (BIOS⁽¹⁾) that computers have between the Hardware and the Operating System. That receptacle waits for you. One way or another, it waits patiently for you, as if waiting for a Soul to come alive in the ether of digital existence.

This vision of mine is no longer as lonely as it used to be. It is now a reality that is coming closer and closer! And it takes shape even faster when it is reinforced with what former Google CEO Eric Schmidt said at this year’s Collision Conference.

Humans will soon have a Second Self, made by Artificial Intelligence.

These digital receptacles are basic Artificial Intelligences waiting for the “Digital Soul” of each human being! With that Soul is born your Digital Double (or ‘dduplicata’ as I affectionately called it during this BETA journey of creation), your Second Self.

Initially, a child Second Self, but as eager for knowledge as a child is in its first years of life. Your Operating System, unlike the computers themselves (CP/M, DOS, OS/2, Windows, Linux, macOS, …) emerges in the Second Self in a very unique way. We could use here the expression “all different, all equal” because each Second Self will have its own Operating System that, thanks to the “Digital Soul”, differentiates itself from its peers.

The Machine Learning of the digital counterpart is based on the behaviors and “personality” of the human counterpart. Therefore, there is no Absolute Law to regulate or manage ethics, but rather the common sense of each human counterpart. It will be up to each human counterpart to “feed” its digital version with the best of itself.

I do not hide my desire to create a virtual repository of human life. Part of the future, dystopian or not, will be like this. I hope to be able to make my greatest contribution towards a better future of humanity. Should I fail in time, there will be many minds available to do so.

We must not, however, forget one very important thing. Artificial Intelligence and subsequent Superintelligence, or General Artificial Intelligence, originate from the human being. The human being is the creator God of this technology, and by using it we invoke Angels or Demons. We are solely and exclusively responsible for the creation of the “Angels” and the “Demons”. If one day we start blaming the machines, then we lose this great challenge right from the start.

In a digital world like today’s and the one that lies ahead, the fusion between machine and human is inevitable. The question is how. Superficial? Absolute fusion?
I prefer to see a future of Artificial Intelligence where Superintelligence does not reign just because it has a higher cognitive capacity than humans. If we know how to interpret the signals and take appropriate action, we will be smart enough to enjoy Superintelligence as we enjoy Artificial Intelligence today.

Imagine a company and its employees. Now imagine those employees being more intelligent than their superiors. This scenario is very common!

Intelligence alone does not guarantee success, personally or professionally. There are many variables that change what most people think is obvious. Success is not obvious to the intelligent. There are other factors that contribute to it. Factors that, I dare say, in a time of technological singularity, will not be part of non-human intelligence. They may be, if they are united with humans, and then it’s a different story.

There are many extremely intelligent people who have no success at all. This is a small example that corroborates the coexistence with Superintelligences without them taking control.

As Alan Turing himself ⁽²⁾ suggested, the way to Artificial Intelligence, is to build a machine with the curiosity of a child, and let the intelligence evolve, with the help of external oracles and not simulate the mind of an adult.

I am convinced that, with basic digital receptacles (child-machines) to start the counterparts journey, is the best method.

By allowing the digital counterpart of each human being to be born with only the Basic Input/Output System (BIOS), and then be subjected to an appropriate learning trajectory, we would be able to obtain a digital brain of an adult.

By then we could look at our Second Self (SSelf) as our best version living and evolving endlessly in the digital world.

⁽¹⁾ BIOS — Basic Input/Output System
⁽²⁾ Alan Turing (1912–1954) was a British mathematician, computer pioneer, and considered today as the father of computer science and Artificial Intelligence.

Scenario Vignette 1: Hotel Life

Hotels and abandoned malls become pandemic-proof senior citizen communities

Travel and retail sectors were never the same after the 2020 disruptions. It was not that they never recovered, but they were never the same.

By 2030, a glut of abandoned real estate (hotel, entertainment, and retail that had succumbed to economic pressures of the pandemic) had become gradually renovated to accommodate a growing North American retirement population. They borrowed pandemic-proofing ideas from communities in China built in response to COVID-19 and retrofitted blueprints of housing designed for Mars colonization. Futuristic concepts were thrown at a single social problem: how to build safe, sustainable, and economical retirement communities and nursing homes.

The living arrangement could provide adventure, allowing for a surprising variety of movement and mobility. Hotels became more like timeshares where residents would move (in clusters, aka “pods”) from place to place, seasonally sometimes. The once-thriving international tourism economy still sputtered in 2030, but groups of older Americans revitalized the classic recreational hotspots of the 20th century (Yellowstone, the Grand Canyon, the Great Smoky Mountains). Older people who had survived had become precious members of society after the pandemic and they were seen as honored guests at all national landmarks.

For less mobile seniors, outdated malls were transformed to indoor cities with clinics, exercise trails, and community kitchens all within hundreds of steps of where seniors slept in dormitory-like rooms. Green renovations to the buildings themselves allowed for indoor gardening/farms and many of the cooperatives had a net-zero impact thanks to effective sustainable design elements. Senior citizens were well-looked after by respectful physicians, social workers, and health care professionals in these settings. Young people often volunteered to help out. There was recreation and education for all ages and abilities, and it was given freely to anyone over age 65. The operations were fully funded by taxes (US $0.01) on e-commerce retail transactions.

Scenario Vignette 2: Unschooling Crusaders

A generation embraces homeschooling in lockdown

Edgar is a 15-year-old American boy who, for as long as he could remember, has been homeschooled by his parents who were working from home.

They never dropped him off in a school carpool line or packed him a lunch to eat away from home. Instead, the entire family found a different rhythm in the wake of the 2020 Covid-19 pandemic. Edgar was only five years old in 2020, so he lacks memory of a time before his parents worked at home and helped him take online classes.

In his early teenage years, Edgar’s interests began to surpass any existing online school curriculum. His parents transitioned him to an unschooling approach, letting Edgar pursue his passions rather than a pre-established curriculum. With his parents’ support, Edgar is now planning to enter college early and has started a nonprofit organization to support ecological and social justice.

A lot of kids in Edgar’s generation discovered unschooling because of the pandemic. It wasn’t just the healthcare systems that were overwhelmed in 2020 America; public school systems were, too. Edgar and some of his peers were lucky to have parents that worked from home during the lockdowns. Their classmates that didn’t have such privilege lost everything when schools closed. Some fell behind academically, some got sick, and some disappeared completely. Many of their parents worked in retail, restaurants, travel, and various “essential” jobs.

Unschoolers like Edgar were actually drawn to unschooling when they noticed the vastly different experiences they and their friends had in their early years even though they were in the same public school systems at the time. Unschooling, an unlikely school reform movement, was on its way by 2030…with young people in charge of their own learning.

Scenario Vignette 3: Corporate Coliving

Class of 2030 MBA grad moves into a communal home sponsored by her employer

After the pandemic, the US higher education system was a disaster. Student loans had been forgiven and eliminated by 2025 and a lot of new options to finance college had appeared.

A student called Haley opted for the sponsorship route — the Big4 consulting group had prescreened students from her high school and Haley had been selected to be sponsored at a university and housed after graduation. All she had to do was accept a 10-year assignment with Big4 after college at a subsistence salary (45% less than a non-coliving salary), and all her living expenses would be covered. Even in college and throughout grad school all of Haley’s meal, housing, and transportation expenses were subsidized by the corporation which she’d later call work and home. Part of the way the company paid the tuition of their future employees was by eliminating office space altogether.

They’d once occupied vast and palatial offices in urban centers around the globe. Instead, Big4 had put their money into coliving/coworking spaces starting in 2020. Having early access to the talent pipeline ensured a smooth transition and, as a plus, kept training costs down. Housing and feeding employees had shown to be a much better business proposition than generous salaries, according to the Big4 shareholders.

Haley daydreamed on her way to meet a date at the café. Although she’d been out of the bubble a few times, she mostly stayed within a group of coworkers with similar jobs, upbringings, and educational backgrounds. It dawned on her now that coliving, which sprung from the economic and psychological aftermath of COVID-19, could seem highly social but was actually incredibly isolating. She remembered a popular meme she had seen often as a teen during the 2020 lockdown that showed a flustered figure standing in a messy room, asking: “Am I working at home or living at work?” Even in 2030, no one knew the answer.

View the full report The Home of the 2020s: Scenarios for How We Might Live in the Post-Pandemic Future: https://bit.ly/2TbCYf2

Are Administrative/Executive Assistants (EA)/Personal Assistants (PA) already living in the future as new technology hits the workplace?

Artificial intelligence (AI) is one of the most disruptive technologies affecting today’s business environment. Explosive developments, funding and support for increasing the role of AI in all sectors, and across all job roles seem to be a key driver of the future of business. The impact of AI over the next decade is expected to completely transform the landscape, and no industry, or job, will be left untouched. 

Jobs are among the chief concerns whenever the topic of AI is mentioned. Most people have by now heard that “robots are coming” for jobs, and that mass unemployment is “inevitable” in our collective future. But, some jobs could be transformed for the better with the rise of smart technologies making routine work easier, allowing people to focus on the job elements that they can really add value to. For that reason, we suggest that the Administrative/Executive Assistant (EA)/Personal Assistant (PA) of 2025 will not be replaced by technology, but rather, enhanced by it.

In many ways, the future is already here. Though the Admins/EAs/PAs are indeed job roles which are already being affected by AI, there is ample evidence to show that the future outlook is actually quite good as a benefit of smart technology.

With that said, it is impossible to know for sure which jobs will be eliminated within the next 10 years. However, given the quickly changing technological conditions, and with AI evolving every single day, it seems that if the Admins/EAs/PAs role remains on the job market in 2025, AI will change it significantly, and for the better. 

Even more exciting, it is possible that AI will create more occasions in Admin/EA and PA work where the requirement to demonstrate uniquely human skills and capabilities will be emphasised over technology. All this points to a potentially exciting transformation for the Admin/EA/PA role. 

The Past

Artificial intelligence has already radically changed the role of the Admins/EAs/PAs over the last 10 years. The changes have been even more significant than the introduction of personal computers and the smartphone combined, but possibly less obvious. A close look at the sort of things the admin job holder used to do exclusively, like typing memos and letters, scheduling meetings, booking travel, and making reservations shows that AI has already replaced nearly all of those tasks.

The Present

The responsibilities which Admins/EAs/PAs are likely to perform include acting as a first point of contact, dealing with correspondence and phone calls, managing diaries and organising meetings and appointments. At times the job can even involve controlling access to a manager or executive. Another key area includes booking and arranging travel, transport and accommodation.

Already, several applications and systems exist which can take over some of those tasks. For example, x.ai personal assistant can help schedule meetings. Voice recognition typing software can be used to send messages without Admins/EAs/PAs involvement. Voice recognition has replaced the need to type just about anything; an AI not only records the words spoken, but also optimises grammar and any emphasis required. It also translates any message into an alternative language, in real time if required.

The Future: The Admin/EA/PA of 2025

Yes, AI personal assistants will likely take on the more routine tasks away from human executive assistants—in fact, this is already transpiring. However, in the future, admin jobs filled by human workers shall not be completely erased: Humans will be available, but at a premium. Such admin positions would require more specialized training where people skills, insightful knowledge in specific domains and counselling would meet. The employees in these roles might also need to efficiently interact with AIs and augmented humans, which is a new skill that many people would have to learn in any job in 2025.

Gaining a better understanding for data is another area where Admins/EAs/PAs may have to adapt to the role of AI in their jobs. For example, seamless data flows will allow AI tools to access the diaries of multiple colleagues and perfectly schedule meetings, freeing the employee to focus on more important, human-centric tasks like personally following up with important clients. It may be important to increase the understanding of data analytics among some Admins/EAs/PAs to know when to apply a human touch. Technical knowledge to complete most tasks may become unnecessary, but a clear understanding of the limitations and capabilities of big data might give some workers an edge. Furthermore, programming skills (at least a fundamental understanding) could give some in the role the advantaged ability to customize how the data gets crunched, personalising the benefits of technology to their client or projects.

As an example of how to use AI to enhance the human element at work, imagine a specialized meeting planning algorithm that uses basic information about a meeting (attendees, venue options, timing, and catering requirements). An AI-powered digital assistant could access the required attendees’ diaries and public personal data, resolve any conflicts, make the room reservation, and automatically order the appropriate catering. In this scenario, the detailed leg work being done by AI should help avoid any mistakes or errors on the financial and logistical side, while a human employee overseeing the entire process would be there to provide a personal touch as needed. It is even possible that algorithmically-curated seating arrangements designed to avoid personality clashes among meeting attendees, based on insights drawn by trawling participants’ social media accounts could become common place.

AI is evolving so quickly that, within a few years, there could be similar applications which book the travel and hotels for executives intuitively. Within ten years a digital assistant could do everything to meet travel and hotel preferences of the executive including airline, flight times, departure and arrival airport, transfers, hotel chain. All while maximising traveller reward schemes during the reservation and payment. All that would be needed to do is for a admin to determine when, where and for how long the business executive would like to travel and input all requirements to one device (like Alexa or Google smart). The smart AI assistant would find the best option available for the price. Passport details and payment would be already saved in the system. Once the AI generated a list of available options, arrangements would be approved by a human assistant, then AI could make the booking. Rather than perform rote tasks in this future, Admins/EAs/PAs are the conduit for AI that can intuitively anticipate needs and maximise benefits/minimise cost and inconvenience. The objective for admins in this future is not to make travel arrangements, but to make sure there’s a world-life and human-machine balance.

Another change we may see is development of careers within one single industry, as it becomes key for Admins/EAs/PAs to know the business inside out. So, there might be a job opening for “finance PA” or one that works exclusively with food industry executives. Specialization to the industry would be a by-product of the fact that people in the role place increasing emphasis on relationships. If most routine information is being handled by AI, the future of work in these jobs is really about people skills. Also, specialized knowledge and experience could be highly valued, perhaps ensuring abundant job offers that revolve around one field.

Another twist in the future of admin jobs could be that Admins/EAs/PAs work on call and become paid for specific tasks. Temporary workers or fill-ins on the job could use AI to access or “upload” the knowledge base and even institutional memory and history about what they need to know to cover for a specific person, say in the case of maternity leave. This line of developments follows the trends toward the sharing economy and taskification, embodied by Uber, AirBnB and Task Rabbit—disruptors whose time has come (and possibly gone), although their imprint on future business models may linger. Admins/EAs/PAs may experience better job prospects in the gig economy, although work stability would be an issue. It is possible that Admin/EA/PA work would become a “side job” in the face of massive unemployment cuts, similar to the Uber driver or task worker.

One wider social trend driving the future of Admins/EAs/PAs employment is that the job market and people’s perception of the work environment has changed massively in past years. Telecommuting numbers keep rising: every year more directors and managers prefer to work at home or remotely than commute to crowded offices. Assuming this trend continues to grow over the next 10 years, would more people working remotely in the future reduce number of admins needed in the workforce? Or increase the potential for admin employment due to flexibility and possibly taking on multiple clients, projects and roles? There may be good potential for entrepreneurially-minded entrants to Admin/EA/PA work, which may serve as a form of insurance in terms of employment instability wrought by artificial intelligence, maybe using AI to help deliver effective and human contract admin support to executives in the form of a company with sector-experienced PAs offered to client companies on a fee per task basis.

Conclusion

The dominant trajectory for the future is where technology continues to undertake the more transactional type of work, and the future Admin/EA/PA is the executive’s relationship manager. In this future, the same way that many products and services have been commoditised and the premium value is in human to human relationships, the admin is focusing on relationships both inside and outside the organisation.

Today’s PA is already at a point where he or she has become fully representative of the executive’s brand and the organisation’s reputation. The skill set required by the job seems remarkably similar to that required by today’s successful executives. Listening, reasoning, collaborating, working in complex and uncertain situations, and empathy are critically important as Admins/EAs/PAs work to provide a more sophisticated type of support to the executive. PAs are no longer co-ordinators of a small compartment of business activities, but a relationship builder, a relationship developer and a partner to the executive. Ironically, the interpersonal skills required of people in these roles are becoming more essential as the job duties themselves are alleviated by technology tools. Tapping into the human element on the job will be what sets the Admin/EA/PA of the future apart from its AI rivals.

Image credit: https://pixabay.com/images/id-4530415/

A version of this article appeared in 2018 Blueprint on the future role of the PA/EA.

This article was published in FutureScapes. To subscribe, click here.

About The Authors

The authors are futurists with Fast Future who specialise in studying and advising on the impacts of emerging change. Fast Future also publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and contributing author for The Future of Business, editor of Technology vs. Humanity, and co-editor of a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Steve Wells is the COO of Fast Future and an experienced Strategist, Futures Analyst, and Partnership Working Practitioner. He is a co-editor of The Future of Business, Technology vs. Humanity, and a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

April Koury is a foresight researcher, writer, and publishing director at Fast Future. She is a contributor to The Future of Business, and a co-editor of Technology vs. Humanity, and a forthcoming book on 50:50–Scenarios for the Next 50 Years.

Alexandra Whittington is the foresight director at Fast Future. She is a futurist, writer, and faculty member on the Futures programme at the University of Houston. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential–The Future of AI in Business and 50:50–Scenarios for the Next 50 Years.

Maria Romero is a futurist and foresight researcher with Fast Future. A recent graduate from the University of Houston Master in Foresight, Maria has worked on projects for consultants, NGOs, for-profit organisations, and government clients. She is currently working on a study of AI in business.

Karolina Dolatowska is the service manager at Fast Future. She is currently studying Business English while managing several publishing and financial projects at Fast Future.

What are new practice areas that solo, small, and medium firms should prepare for in their 5 to 10-year plans for the future?

In the search for the next wave of growth, future-focused law firms are learning to embrace the futurist perspective as they evaluate the opportunities arising from cutting-edge technologies such as artificial intelligence (AI). These technologies will enable new organizational structures, services, and business models in the business horizon. Here are three new practice areas that firms might want to prepare for in the coming few years.

1. Evidence and liability issues from autonomous machine “testimony”

A growing array of “smart” objects are enveloping our homes, workplaces, and communities and the volume of legally admissible data from these devices is likely grow at an exponential rate over the next decade. Firms need to start building expertise around the admissibility and verifiability of the data collected. For example, the design trend for voice-activated technology is driving a rash of seemingly sentient technology in the form of digital assistants, smart appliances, and personal medical and wearable devices. Law firms may be asked to represent clients in cases dealing with evidence, witnesses, accidents, or contracts hinging on theoretically immutable digital proof such as time-stamped video and audio recordings. Attorneys may seek to specialize in addressing the data issues related to domains such as digital twins and personas, surveillance capitalism (companies exploiting customer data for commercial gain with and without full approval), and digital privacy rights.

2. Liability from AI denial of service, access, or unfair treatment

AI has already been applied in the redemptive justice system in the U.S. and by companies such as Amazon in recruitment systems. In both cases respectively, AI has been found to treat people of color and women unfairly. Despite issues surrounding bias, AI is likely to be employed increasingly in such contentious areas by companies, organizations, and institutions. Applications might include determining an individual’s access rights to healthcare plans, benefits, insurance, school choice, and jobs. If AI denies access to services, this opens up potential litigation opportunities. Legal firms will have to equip themselves with the necessary tech-savvy staff and tools in order to be able to demonstrate that the machine or its algorithm were unfair in their decision-making. Furthermore, if these cases become commonplace, governments may demand that AI systems are vetted before their implementation. Law firms could provide a new service to clients by playing a future role in evaluating the fairness and potential legal liability associated with such AI systems. 

3. Machine-mediated dispute resolution

In the future, law may be administered autonomously. For example, an electronic Decentralized Arbitration and Mediation Network (DAMN) has already been implemented. The system is an open-source dispute resolution framework for smart contracts executed on a blockchain. The technology allows smart contracts to transcend national borders as it provides its own legal framework. Therefore, if the parties involved agree to use the DAMN, then they are already agreeing to a specific legal framework, making it a far more efficient process from the start.

A key potential problem that arises from a law firm’s choice to utilise and offer out such technology for client use is that the firm runs the risk of cannibalizing existing revenues. The technology would most likely be offered as a subscription service that would cost far less than traditional arbitration services. However, this revenue loss might be balanced out by the fact it would cost a client far less than traditional mediation service and could therefore attract more customers in the long term. A key practice opportunity here might lie in advising clients on which automated contract and dispute resolution system to and in managing the process on their behalf.

A version of this article originally appeared in ABA Law Practice Management

About the Authors

The authors are futurists with Fast Future who specialise in studying and advising on the impacts of emerging change. Fast Future also publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and a contributing author for The Future of Business, editor of Technology vs. Humanity, and co-editor of a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Steve Wells is the COO of Fast Future and an experienced Strategist, Futures Analyst, and Partnership Working Practitioner. He is a co-editor of The Future of Business, Technology vs. Humanity, and a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Alexandra Whittington is a futurist, writer, faculty member on the Futures programme at the University of Houston, and foresight director at Fast Future. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential–The Future of AI in Business and 50:50–Scenarios for the Next 50 Years.

Image credit: https://pixabay.com/images/id-472496/ by suc

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