By Alexandra Whittington and Teresa Inés Cruz

Futurist Alvin Toffler famously said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” It is time for the foresight community to take Toffler’s sage advice, starting with one basic assumption of the Western futurist perspective that dates back to the Victorians: progress.

The concepts of learning, unlearning, and relearning belong in every futurist’s repertoire in the sense that we need to learn our bias for progress, unlearn its primacy as a societal objective, and relearn that the human condition is best served by achieving homeostasis–steady equilibrium. Homeostasis can be relearned because it’s inherent to worldviews within many indigenous and ancient societies, including the Law of Origin, which instructs people that living in balance with nature must be the driving force behind our decisions.

For Indigenous peoples in the Andean-Amazonian region in South America, living according to the principles of “Buen Vivir” translated as “good living,” is a worldview and an ancestral foundation based on living in harmony. Similar to the concept of Ubuntu, “I am, because you are” from South Africa, Buen Vivir places critical importance on collective wellbeing and living in harmony with the wider community, Nature, non-humans, ancestors and cosmological networks.

According to Eduardo Gudynas, Uruguayan Director and Senior researcher at the Latin American Centre for Social Ecology (CLAES), “Buen Vivir is a new paradigm of social and ecological commons — one that is community-centric, ecologically balanced and culturally sensitive. It’s a vision and a platform for thinking and practicing alternative futures based on a “bio-civilization.”

“Terranascient” coined by Australian environmental philosopher Glenn A. Albrecht captures the essence of this new paradigm. Terranascient refers to the ‘life-affirming’ emotions that are inherent in being caretakers of the planet. Emotions including “an ethic of love, care and responsibility” as described by Albrecht. The philosophy of terranascient has inspired us to consider a new vision for the field of Futures Studies & Foresight.

Re-imagining Futures Studies & Foresight

Today on World Future Day, we propose a new approach to learning, unlearning, and relearning for practitioners of Futures Studies & Foresight. We could be called to integrate with what author Terry Patten calls “intimate” holistic activism, in our relationships and conversations.

As we move towards a precipice of life destroying planetary and human limitations, we are proposing a shift in our approach to creating future scenarios by transitioning from dominant colonized structures of process and output and turn towards an awakened sense where we imagine new possibilities for our future ancestors and engage in nature-based and Indigenous sensemaking.

Dr. Laura Harjo, Mvskoke scholar and author of Spiral to the Stars — Mvskoke Tools for Futurity, describes Indigenous futurity as a return to our true nature and “thinking forward of how to produce knowledge for future relatives.”

Our western ways of knowing focus on an us-versus-them approach that follows logical processes, frameworks, and methodologies with a linear outcome whereas Indigenous and ancestral cultures are non-linear, intuitive, sensorial, reciprocal and actively explore ‘unactivated possibilities’ for future ancestors. Developing new ways of knowing and being will require entering a new cycle of humanity where the most important challenges that lay before us are not just technical, socio-economic, environmental, and political, but human challenges that will inspire us to reframe a new human narrative.

There are three themes that stand out in terms of the need for a new perspective in futures studies and foresight that shift away from the dominant futuristic sci-fi scenarios with visions of colonizing Mars and moving towards co-generating ways to regenerate and revitalize our planet for our future ancestors.

Sustainability & Re-generativity

The first theme is sustainability and re-generativity. Having reached several thresholds for ecological stability, we are at a “do or die” juncture in terms of sustaining life on earth. This is a clear red flag that the dominant model of conducting foresight will not suffice in building new worlds that “embody deeper and more dynamic interactions, relationships, friendships, families, organizations, communities, alliances, and collectives of all kinds. Our species is learning new, important lessons about our responsibility to come together to care for our human future, even as evolution presents us with new survival challenges.” (Patten, Terry. A New Republic of the Heart: An Ethos for Revolutionaries, Berkeley, North Atlantic Books.)

According to the United Nations Indigenous people make up less than 5% of the world’s population but protect 80% of global biodiversity. They are guardians and knowledge keepers and play a key role in safeguarding territories and showing us the importance of not being citizens but as caretakers of a social fabric, a type of “deep ancient coding that connects us to the past, to our ancestors, and to everything we share the planet with” as described by Robert Macfarlane, British writer and Fellow of Emmanuel College who is best known for his books on landscape, nature, place, people and language.

“Many people today lack an understanding of our reliance on Earth, its vast biodiversity and ingenious, brilliantly designed systems that have evolved over millions of years to support life. We have a lot to learn from those who do understand the symbiotic relationship between humans and the earth. We can’t protect the planet without the traditional knowledge and sustainable agriculture practices of Indigenous peoples living in these areas,” says Justin Winters, executive director of One Earth, a philanthropic climate change initiative.

Indigenous peoples encompass a respect and responsibility for the biological wholeness of the Earth and all its species. As beautifully stated in the book The Archipelago of Hope: Wisdom and Resilience from the Edge of Climate Change by Gleb Raygorodetsky, “Their worldviews, values, cultures, and cosmology are intricately linked with the ways they relate to the environment, and with their past, present, and future, the living and the nonliving, and the sight and unseen.”

Diversity and Inclusion

The second theme is diversity and inclusion. Futurism has promoted primarily white, male voices for nearly a century and has become a self-limiting element in the world of foresight that quashes competing visions that challenge the status quo. Diversity and Inclusion needs to incorporate not only different knowledge systems including Indigenous worldviews based on collective intelligence, but it also needs to integrate a new range of contributors of different geographies and ages.

In Indigenous cultures, everyone has a place in their community regardless of age and experience and they see themselves first as collective groups of kin, then as individuals. We live in a mostly fragmented society where the young are prized for their youth and more experienced members of the working force are abruptly pushed to the side once society deems that they have reached peak maturity.

In Bill Plotkin’s book Nature and the Human Soul, he describes “The way we find and then occupy our ultimate place is through an ongoing conversation with the world in which we grow gradually clearer about what that place is. One life you can call your own. A life in this sense is your way of being in the world — your place in the world. To be living that larger story is to be a particular character in a web of relationships and meaning, to have a particular place in the story we call the world.”

What if we were to view diversity and inclusion through the lens of human development through the lens of “abilities, knowledge and values” as described by author Bill Plotkin rather than on age, socio-economic status, geography or privilege so common in an egocentric, westernized world?

A Movement of Hope for the Future

The third theme concerns building a movement of hope for the future. The futurists of the world struggle to convey positive and optimistic scenarios that encourage humane action. Too much of the foresight profession is concerned with generating profits at the expense of worldwide mental and biological health. To move past the dark shadows of existential threats such as COVID-19, climate crises, and economic inequality, futurists must embrace an obligation to insist that things can get better.

Instead of living in fear and generating apocalyptic, dark futures can we begin to turn towards futures of living in beauty?

Of seeing the beauty in humanity, in possibilities of creating new ways of knowing and imagining new social, economic, cultural, and human systems.

In the book Active Hope, environmental activist, author, and scholar of Buddhism, general systems theory, and deep ecology, Joanna Macy emphasizes that, “Active Hope is about becoming active participants in bringing about what we hope for. Active Hope is a practice. It points us toward a way of life that enriches rather than depletes our world.”

Where do we start, how can we start to shift our mindset, our worldviews?

Over the next few months, we will be diving deeper and building upon the three themes that we are proposing to our fellow Futures Studies & Foresight colleagues and global practitioners. It’s an act of activism, action, and a desire to start a new safe space and exchange dialogue where we can begin to expand our approaches to developing a new approach to Futures Studies & Foresight that is rooted in multiple ways of knowing.

During the next week, begin to ask yourself and consider the following:

• What does it mean to be human? For some it may seem simplistic but at the heart of shifting our mindset we need to understand our individual and collective role in humanity.
• How can you awaken your senses –in ways that diverge from your dominant ways of knowing, being, and seeing?

We leave you with a little nourishment for the mind and soul:

“When was the last time you heard the dawn chorus? I don’t mean when was the last time you happened to be awake after leaving a window open. I mean when was the last time you deliberately woke up before dawn sometimes between February and early June and went outside just before sunrise, simply to listen.”

– From What is to What If: Unleashing the Power of Imagination to Create the Future We Want, Rob Hopkins

Connect with us next month as we dive deeper into Theme 1:

Sustainability & Re-generativity

Until next time, take care of one another.

About Us

Alexandra Whittington is an educator, writer, and researcher who has earned recognition as one of the world’s top women futurists (Forbes). She is a lecturer at the University of Houston, where her students describe her as “passionate” about the future. Her courses explore the impact of technology on society and the future of human ecosystems. She has published dozens of articles exploring diverse aspects of the future, often from a feminist perspective.

Teresa Inés Cruz is a Colombian American researcher, designer, futurist, and social entrepreneur who works at the intersection of Social Innovation, Indigenous Knowledge Systems (Andean-Amazonian), and Deep Ecology. She is the founder of Mama Pacha, a Latin American think tank based in Cartagena, Colombia with global reach. Through her work Teresa champions ecological and societal systemic change through the lens of collective/participatory futures thinking, ancestral belief systems and re-imagining our role with nature-based worldviews.

Design by Teresa Inés Cruz

The homes we inhabit in the 2020s could serve as a personal headquarters for building the good society. How can a house help create a more positive future? Here are four ways the home of the future might support meaningful personal commitment to the greater good.

1. Advocate From Home (AFH)

During the pandemic lockdown period, a new wave of civic engagement has taken hold. A trend called Advocate From Home (AFH) takes the form of digital organizing (e-mail, text banking, content production) for political, ecological, social and economic justice, often using work-from-home tools.

2. Decentralized Energy

Households are embracing renewables in terms of solar energy and decentralized systems with independent home batteries. There are revolutions happening in the world of clean kinetic energy that could transform our spaces by allowing objects to collect and then transmit power. Future homes may be self-sustaining in terms of power and energy needs.

3. Biophilia

One way people express environmentalist values at home is through a love of nature. Outdoors, there are green options for the visionary homeowner, such as garden plots, low-intensive watering solutions, use of native plants and compost bins. Inside the home, people are gravitating to hydroponically grown vegetables and herbs. Indoor plants of all kinds are at the height of interior design trends and architecture is looking to biomimicry for sustainable ideas. Pets outnumber children in US homes.

4. Shrinking Footprint

In terms of actual home structure, the tiny home and 3D printed home craze are growing. A recently completed project constructed a house from recyclable coffee grounds and there is growing consumer demand for sustainable bricks and concrete. Fashion and home décor choices tend toward fair trade, recycled materials, resale, and upcycling. Mindful consumption to manage our ecological and ethical footprint is a key value consumers may continue embracing well into the 2020s.

How would you change the world from your home? Share your ideas in the comments!

View the full report The Home of the 2020s: Scenarios for How We Might Live in the Post-Pandemic Future: https://bit.ly/2TbCYf2

Scenario Vignette 1: Hotel Life

Hotels and abandoned malls become pandemic-proof senior citizen communities

Travel and retail sectors were never the same after the 2020 disruptions. It was not that they never recovered, but they were never the same.

By 2030, a glut of abandoned real estate (hotel, entertainment, and retail that had succumbed to economic pressures of the pandemic) had become gradually renovated to accommodate a growing North American retirement population. They borrowed pandemic-proofing ideas from communities in China built in response to COVID-19 and retrofitted blueprints of housing designed for Mars colonization. Futuristic concepts were thrown at a single social problem: how to build safe, sustainable, and economical retirement communities and nursing homes.

The living arrangement could provide adventure, allowing for a surprising variety of movement and mobility. Hotels became more like timeshares where residents would move (in clusters, aka “pods”) from place to place, seasonally sometimes. The once-thriving international tourism economy still sputtered in 2030, but groups of older Americans revitalized the classic recreational hotspots of the 20th century (Yellowstone, the Grand Canyon, the Great Smoky Mountains). Older people who had survived had become precious members of society after the pandemic and they were seen as honored guests at all national landmarks.

For less mobile seniors, outdated malls were transformed to indoor cities with clinics, exercise trails, and community kitchens all within hundreds of steps of where seniors slept in dormitory-like rooms. Green renovations to the buildings themselves allowed for indoor gardening/farms and many of the cooperatives had a net-zero impact thanks to effective sustainable design elements. Senior citizens were well-looked after by respectful physicians, social workers, and health care professionals in these settings. Young people often volunteered to help out. There was recreation and education for all ages and abilities, and it was given freely to anyone over age 65. The operations were fully funded by taxes (US $0.01) on e-commerce retail transactions.

Scenario Vignette 2: Unschooling Crusaders

A generation embraces homeschooling in lockdown

Edgar is a 15-year-old American boy who, for as long as he could remember, has been homeschooled by his parents who were working from home.

They never dropped him off in a school carpool line or packed him a lunch to eat away from home. Instead, the entire family found a different rhythm in the wake of the 2020 Covid-19 pandemic. Edgar was only five years old in 2020, so he lacks memory of a time before his parents worked at home and helped him take online classes.

In his early teenage years, Edgar’s interests began to surpass any existing online school curriculum. His parents transitioned him to an unschooling approach, letting Edgar pursue his passions rather than a pre-established curriculum. With his parents’ support, Edgar is now planning to enter college early and has started a nonprofit organization to support ecological and social justice.

A lot of kids in Edgar’s generation discovered unschooling because of the pandemic. It wasn’t just the healthcare systems that were overwhelmed in 2020 America; public school systems were, too. Edgar and some of his peers were lucky to have parents that worked from home during the lockdowns. Their classmates that didn’t have such privilege lost everything when schools closed. Some fell behind academically, some got sick, and some disappeared completely. Many of their parents worked in retail, restaurants, travel, and various “essential” jobs.

Unschoolers like Edgar were actually drawn to unschooling when they noticed the vastly different experiences they and their friends had in their early years even though they were in the same public school systems at the time. Unschooling, an unlikely school reform movement, was on its way by 2030…with young people in charge of their own learning.

Scenario Vignette 3: Corporate Coliving

Class of 2030 MBA grad moves into a communal home sponsored by her employer

After the pandemic, the US higher education system was a disaster. Student loans had been forgiven and eliminated by 2025 and a lot of new options to finance college had appeared.

A student called Haley opted for the sponsorship route — the Big4 consulting group had prescreened students from her high school and Haley had been selected to be sponsored at a university and housed after graduation. All she had to do was accept a 10-year assignment with Big4 after college at a subsistence salary (45% less than a non-coliving salary), and all her living expenses would be covered. Even in college and throughout grad school all of Haley’s meal, housing, and transportation expenses were subsidized by the corporation which she’d later call work and home. Part of the way the company paid the tuition of their future employees was by eliminating office space altogether.

They’d once occupied vast and palatial offices in urban centers around the globe. Instead, Big4 had put their money into coliving/coworking spaces starting in 2020. Having early access to the talent pipeline ensured a smooth transition and, as a plus, kept training costs down. Housing and feeding employees had shown to be a much better business proposition than generous salaries, according to the Big4 shareholders.

Haley daydreamed on her way to meet a date at the café. Although she’d been out of the bubble a few times, she mostly stayed within a group of coworkers with similar jobs, upbringings, and educational backgrounds. It dawned on her now that coliving, which sprung from the economic and psychological aftermath of COVID-19, could seem highly social but was actually incredibly isolating. She remembered a popular meme she had seen often as a teen during the 2020 lockdown that showed a flustered figure standing in a messy room, asking: “Am I working at home or living at work?” Even in 2030, no one knew the answer.

View the full report The Home of the 2020s: Scenarios for How We Might Live in the Post-Pandemic Future: https://bit.ly/2TbCYf2

Children are our future, in every sense of the word. But what might that future be like, and how might it shape the lives of young people? Thanks to COVID and numerous other social, ecological, and technological shifts taking place right now, the future of childhood is evolving. 

So what happens when three leading female futurists come together to envision what the children of the future could be like or what world they might inhabit? The result is this article, that shares creative and thought-provoking profiles of five kids from the future.

https://www.forbes.com/sites/cathyhackl/2021/04/18/five-kids…026247a379

By Rohit Talwar, Steve Wells, Alexandra Whittington, and Maria Romero

As artificial intelligence (AI) revolutionises work as we know it, how will the software testing and security industry be impacted?

The robots are coming: “Lock up your knowledge and protect your job at all costs!” The apocalyptic warnings are starting to flow of how artificial intelligence (AI) and robotics combined with other disruptive technologies could eliminate the need for humans in the workplace. Equally sceptical voices are rubbishing the idea that anything drastic will happen, citing previous industrial revolutions as proof that new jobs will emerge to fill any gaps created by the automation of existing ones. In practice, no one really knows how quickly AI might eliminate jobs or what the employment needs will be of the future businesses and industries that have not yet been born.

But the future is not black and white. Aside from the potential to take (and make) jobs, AI might also transform jobs. Below, we share a list of some critical job roles that could be transformed or eliminated completely by the use of AI and robotics over the period from 2020 to 2030. The automation of the following six jobs would bring new opportunities to the software testing world, but could also change it in other possibly in unexpected ways.

Below we elaborate about how the role of AI in reshaping work could reverberate into the IT, software, and computer security sector of the future.

1. Doctors/Surgeons – Fully autonomous and remote controlled robotic surgeons will diagnose, treat, and operate on patients in areas where there are no physical human medics available. Humans might monitor or control these robo-docs via video from central hub hospital facilities in bigger towns and cities. As a public good, the sanctity of software and computer systems upon which medical AI is based cannot be emphasised enough. Should doctors truly be replaced by Dr. Watson, AI of IBM fame, technology would literally wield power over life-or-death situations. Aside from protection from hackers, there may be special preparation companies would take to support employees working with medical tech, similar to how medical school trains doctors to deal with grave situations.

2. Policing – Robots could perform tasks like crowd control, and police drones could track and intercept criminals escaping from crime scenes. In a future where policing is automated, IT support would be a critical public service. Would the staff running the software support be considered peace officers? What other authority might be given to tech staff should their work coincide so closely with law enforcement? Helping municipalities secure a Robocop could become reality for software testers by 2030. Automated policing would put technology at the forefront of criminal justice and community safety—how is the industry preparing for growing responsibilities to the public sector?

3. Lawyers – A range of search, analysis, and contract drafting tasks are already being automated. Robot-lawyers are already overturning parking tickets in the UK and US. Additionally, smart policing devices and an expanding blanket of sensors will feed into AI judges where there would be little to no room for debate. Moral and ethical issues related to technology advances may become the next legal growth arena. As law becomes increasingly automated, software and security has gained emphasis in the law firm as well as in the public safety arena. Legal tech is likely to continue to grow as a subsector of law as well as IT.

4. Life Coaches/Therapists ¬– Automation forecasts today are already causing anxiety and stress among perfectly healthy professionals. Should mass layoffs start, society could see mental health issues rise to crisis level. There are already strong provisions in place in most modern societies to protect medical information online. It may be possible that software and security experts will have requests in the future for new products and services to protect personal coaching and psychotherapy data from sessions conducted online. Also, with the continuous existential threat in terms of terrorist use of cyberattacks, anxiety solutions might be one of the future niches software vendors could fill.

5. Drivers/Mechanics – From taxis to buses, trucks and rescue services, automated vehicles hold the promise of being inherently safer, more fuel efficient, and productive—freeing up drivers’ time. As a vehicle becomes a digitally immersed experience for the passenger, software and IT is critical to its smooth functioning and enjoyment. By 2030, hacking could be a bigger threat to personal mobility than engine problems. Certainly more so than running out of fuel!

6. Personal Assistants (PAs) – Future generations of Siri, Cortana, and Alexa should be able to undertake personal shopping, screen incoming calls, and determine which news to show us, even determine where we dine. To be able to instill full trust in the personal services provided by AI, consumers will require robust computer security and software. Unless there is a strong basis for protecting private data, personal assistant AIs won’t overtake real-life, flesh-and-blood PAs. However, if the market presents a demand for PA services for the masses, writing the software and securing such systems could be a lucrative area in which to establish an early presence.

In addition to this list, there are a number of ways computer security firms and vendors could evolve in response to the growing use of AI in other professions. Ultimately, today’s business leaders in every sector acknowledge that the robots are coming; it is just that we don’t know where they may have their biggest impacts.

• How could AI reshape the tools for software security and testing?
• Does AI pose a replacement risk or enhance the software professional’s job?
• Does the role of AI in software improve the product development cycle? How would it impact jobs?

This article was published in FutureScapes. To subscribe, click here.

The article originally appeared in Software Testing News.

Author Bios 

The authors are futurists with Fast Future — a professional foresight firm specializing in delivering keynote speeches, executive education, research, and consulting on the emerging future and the impacts of change for global clients. Fast Future publishes books from leading future thinkers around the world, exploring how developments such as AI, robotics, exponential technologies, and disruptive thinking could impact individuals, societies, businesses, and governments and create the trillion-dollar sectors of the future. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com 

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. His prime focus is on helping clients understand and shape the emerging future by putting people at the center of the agenda. Rohit is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity, and three forthcoming books –Future Transformations – Reimagining Life, Society, and Business, Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years. 

Steve Wells is an experienced strategist, keynote speaker, futures analyst, partnership working practitioner, and the COO of Fast Future. He has a particular interest in helping clients anticipate and respond to the disruptive bursts of technological possibility that are shaping the emerging future. Steve is a contributor to the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity, and co-editor of The Future of Business and Technology vs. Humanity. He is a co-editor and contributor to two forthcoming books on Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.  

Alexandra Whittington is a futurist, writer, Foresight Director of Fast Future, and a faculty member on the Futures program at the University of Houston. She has a particular expertise in future visioning and scenario planning. Alexandra is a contributor to The Future of Business and the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity. She is also a co-editor and contributor for forthcoming books on Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.  

Maria Romero is a futurist and foresight researcher at Fast Future. She has worked on a range of foresight initiatives including a project for NASA’s Langley Research Center and the publication of “The Future of Student Life: Living” in On the Horizon. Maria is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and of the forthcoming book Future Transformations – Reimagining Life, Society, and Business. She is also a contributor to Unleashing Human Potential – The Future of AI in Business. 

Are Administrative/Executive Assistants (EA)/Personal Assistants (PA) already living in the future as new technology hits the workplace?

Artificial intelligence (AI) is one of the most disruptive technologies affecting today’s business environment. Explosive developments, funding and support for increasing the role of AI in all sectors, and across all job roles seem to be a key driver of the future of business. The impact of AI over the next decade is expected to completely transform the landscape, and no industry, or job, will be left untouched. 

Jobs are among the chief concerns whenever the topic of AI is mentioned. Most people have by now heard that “robots are coming” for jobs, and that mass unemployment is “inevitable” in our collective future. But, some jobs could be transformed for the better with the rise of smart technologies making routine work easier, allowing people to focus on the job elements that they can really add value to. For that reason, we suggest that the Administrative/Executive Assistant (EA)/Personal Assistant (PA) of 2025 will not be replaced by technology, but rather, enhanced by it.

In many ways, the future is already here. Though the Admins/EAs/PAs are indeed job roles which are already being affected by AI, there is ample evidence to show that the future outlook is actually quite good as a benefit of smart technology.

With that said, it is impossible to know for sure which jobs will be eliminated within the next 10 years. However, given the quickly changing technological conditions, and with AI evolving every single day, it seems that if the Admins/EAs/PAs role remains on the job market in 2025, AI will change it significantly, and for the better. 

Even more exciting, it is possible that AI will create more occasions in Admin/EA and PA work where the requirement to demonstrate uniquely human skills and capabilities will be emphasised over technology. All this points to a potentially exciting transformation for the Admin/EA/PA role. 

The Past

Artificial intelligence has already radically changed the role of the Admins/EAs/PAs over the last 10 years. The changes have been even more significant than the introduction of personal computers and the smartphone combined, but possibly less obvious. A close look at the sort of things the admin job holder used to do exclusively, like typing memos and letters, scheduling meetings, booking travel, and making reservations shows that AI has already replaced nearly all of those tasks.

The Present

The responsibilities which Admins/EAs/PAs are likely to perform include acting as a first point of contact, dealing with correspondence and phone calls, managing diaries and organising meetings and appointments. At times the job can even involve controlling access to a manager or executive. Another key area includes booking and arranging travel, transport and accommodation.

Already, several applications and systems exist which can take over some of those tasks. For example, x.ai personal assistant can help schedule meetings. Voice recognition typing software can be used to send messages without Admins/EAs/PAs involvement. Voice recognition has replaced the need to type just about anything; an AI not only records the words spoken, but also optimises grammar and any emphasis required. It also translates any message into an alternative language, in real time if required.

The Future: The Admin/EA/PA of 2025

Yes, AI personal assistants will likely take on the more routine tasks away from human executive assistants—in fact, this is already transpiring. However, in the future, admin jobs filled by human workers shall not be completely erased: Humans will be available, but at a premium. Such admin positions would require more specialized training where people skills, insightful knowledge in specific domains and counselling would meet. The employees in these roles might also need to efficiently interact with AIs and augmented humans, which is a new skill that many people would have to learn in any job in 2025.

Gaining a better understanding for data is another area where Admins/EAs/PAs may have to adapt to the role of AI in their jobs. For example, seamless data flows will allow AI tools to access the diaries of multiple colleagues and perfectly schedule meetings, freeing the employee to focus on more important, human-centric tasks like personally following up with important clients. It may be important to increase the understanding of data analytics among some Admins/EAs/PAs to know when to apply a human touch. Technical knowledge to complete most tasks may become unnecessary, but a clear understanding of the limitations and capabilities of big data might give some workers an edge. Furthermore, programming skills (at least a fundamental understanding) could give some in the role the advantaged ability to customize how the data gets crunched, personalising the benefits of technology to their client or projects.

As an example of how to use AI to enhance the human element at work, imagine a specialized meeting planning algorithm that uses basic information about a meeting (attendees, venue options, timing, and catering requirements). An AI-powered digital assistant could access the required attendees’ diaries and public personal data, resolve any conflicts, make the room reservation, and automatically order the appropriate catering. In this scenario, the detailed leg work being done by AI should help avoid any mistakes or errors on the financial and logistical side, while a human employee overseeing the entire process would be there to provide a personal touch as needed. It is even possible that algorithmically-curated seating arrangements designed to avoid personality clashes among meeting attendees, based on insights drawn by trawling participants’ social media accounts could become common place.

AI is evolving so quickly that, within a few years, there could be similar applications which book the travel and hotels for executives intuitively. Within ten years a digital assistant could do everything to meet travel and hotel preferences of the executive including airline, flight times, departure and arrival airport, transfers, hotel chain. All while maximising traveller reward schemes during the reservation and payment. All that would be needed to do is for a admin to determine when, where and for how long the business executive would like to travel and input all requirements to one device (like Alexa or Google smart). The smart AI assistant would find the best option available for the price. Passport details and payment would be already saved in the system. Once the AI generated a list of available options, arrangements would be approved by a human assistant, then AI could make the booking. Rather than perform rote tasks in this future, Admins/EAs/PAs are the conduit for AI that can intuitively anticipate needs and maximise benefits/minimise cost and inconvenience. The objective for admins in this future is not to make travel arrangements, but to make sure there’s a world-life and human-machine balance.

Another change we may see is development of careers within one single industry, as it becomes key for Admins/EAs/PAs to know the business inside out. So, there might be a job opening for “finance PA” or one that works exclusively with food industry executives. Specialization to the industry would be a by-product of the fact that people in the role place increasing emphasis on relationships. If most routine information is being handled by AI, the future of work in these jobs is really about people skills. Also, specialized knowledge and experience could be highly valued, perhaps ensuring abundant job offers that revolve around one field.

Another twist in the future of admin jobs could be that Admins/EAs/PAs work on call and become paid for specific tasks. Temporary workers or fill-ins on the job could use AI to access or “upload” the knowledge base and even institutional memory and history about what they need to know to cover for a specific person, say in the case of maternity leave. This line of developments follows the trends toward the sharing economy and taskification, embodied by Uber, AirBnB and Task Rabbit—disruptors whose time has come (and possibly gone), although their imprint on future business models may linger. Admins/EAs/PAs may experience better job prospects in the gig economy, although work stability would be an issue. It is possible that Admin/EA/PA work would become a “side job” in the face of massive unemployment cuts, similar to the Uber driver or task worker.

One wider social trend driving the future of Admins/EAs/PAs employment is that the job market and people’s perception of the work environment has changed massively in past years. Telecommuting numbers keep rising: every year more directors and managers prefer to work at home or remotely than commute to crowded offices. Assuming this trend continues to grow over the next 10 years, would more people working remotely in the future reduce number of admins needed in the workforce? Or increase the potential for admin employment due to flexibility and possibly taking on multiple clients, projects and roles? There may be good potential for entrepreneurially-minded entrants to Admin/EA/PA work, which may serve as a form of insurance in terms of employment instability wrought by artificial intelligence, maybe using AI to help deliver effective and human contract admin support to executives in the form of a company with sector-experienced PAs offered to client companies on a fee per task basis.

Conclusion

The dominant trajectory for the future is where technology continues to undertake the more transactional type of work, and the future Admin/EA/PA is the executive’s relationship manager. In this future, the same way that many products and services have been commoditised and the premium value is in human to human relationships, the admin is focusing on relationships both inside and outside the organisation.

Today’s PA is already at a point where he or she has become fully representative of the executive’s brand and the organisation’s reputation. The skill set required by the job seems remarkably similar to that required by today’s successful executives. Listening, reasoning, collaborating, working in complex and uncertain situations, and empathy are critically important as Admins/EAs/PAs work to provide a more sophisticated type of support to the executive. PAs are no longer co-ordinators of a small compartment of business activities, but a relationship builder, a relationship developer and a partner to the executive. Ironically, the interpersonal skills required of people in these roles are becoming more essential as the job duties themselves are alleviated by technology tools. Tapping into the human element on the job will be what sets the Admin/EA/PA of the future apart from its AI rivals.

Image credit: https://pixabay.com/images/id-4530415/

A version of this article appeared in 2018 Blueprint on the future role of the PA/EA.

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About The Authors

The authors are futurists with Fast Future who specialise in studying and advising on the impacts of emerging change. Fast Future also publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and contributing author for The Future of Business, editor of Technology vs. Humanity, and co-editor of a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Steve Wells is the COO of Fast Future and an experienced Strategist, Futures Analyst, and Partnership Working Practitioner. He is a co-editor of The Future of Business, Technology vs. Humanity, and a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

April Koury is a foresight researcher, writer, and publishing director at Fast Future. She is a contributor to The Future of Business, and a co-editor of Technology vs. Humanity, and a forthcoming book on 50:50–Scenarios for the Next 50 Years.

Alexandra Whittington is the foresight director at Fast Future. She is a futurist, writer, and faculty member on the Futures programme at the University of Houston. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential–The Future of AI in Business and 50:50–Scenarios for the Next 50 Years.

Maria Romero is a futurist and foresight researcher with Fast Future. A recent graduate from the University of Houston Master in Foresight, Maria has worked on projects for consultants, NGOs, for-profit organisations, and government clients. She is currently working on a study of AI in business.

Karolina Dolatowska is the service manager at Fast Future. She is currently studying Business English while managing several publishing and financial projects at Fast Future.

We’re at a fascinating point in the discourse around artificial intelligence (AI) and all things “smart”. At one level, we may be reaching “peak hype”, with breathless claims and counter claims about potential society impacts of disruptive technologies. Everywhere we look, there’s earnest discussion of AI and its exponentially advancing sisters – blockchain, sensors, the Internet of Things (IoT), big data, cloud computing, 3D / 4D printing, and hyperconnectivity. At another level, for many, it is worrying to hear politicians and business leaders talking with confidence about the transformative potential and societal benefits of these technologies in application ranging from smart homes and cities to intelligent energy and transport infrastructures.

Why the concern? Well, these same leaders seem helpless to deal with any kind of adverse weather incident, ground 70,000 passengers worldwide with no communication because someone flicked the wrong switch, and rush between Brexit crisis meetings while pretending they have a coherent strategy. Hence, there’s growing concern that we’ll see genuine stupidity in the choices made about how we deploy ever more powerful smart technologies across our infrastructure for society’s benefit. So, what intelligent choices could ensure that intelligent tools genuinely serve humanity’s best future interests.

Firstly, we are becoming a society of connected things with appalling connectivity. Literally every street lamp, road sign, car component, object we own, and item of clothing we wear could be carrying a sensor in the next five to ten years. With a trillion plus connected objects throwing off a continuous stream of information – we are talking about a shift from big to humungous data. The challenge is how we’ll transport that information? For Britain to realise its smart nation goals and attract the industries of tomorrow in the post-Brexit world, it seems imperative that we have broadband speeds that puts us amongst the five fastest nations on the planet. This doesn’t appear to be part of the current plan.

The second issue is governance of smart infrastructure. If we want to be driverless pioneers, then we need to lead on thinking around the ethical frameworks that govern autonomous vehicle decision making. This means defining clear rules around liability and choice making on who to hit in accident. Facial recognition technology allows identification of most potential victims and vehicles could calculate instantly our current and potential societal contribution. The information is available, what will we choose to do with it? Similarly, when smart traffic infrastructures know who is driving, and drones can allow individualised navigation, how will we use their information in traffic management choices? In a traffic jam, who will be allowed onto the hard shoulder? Will we prioritise doctors on emergency calls, executives of major employers, or school teachers educating our young?

At the physical level, globally we see experiments with innovations such as solar roadways, and self-monitoring, self-repairing surfaces. We can of course wait until these technologies are proven, commercialised, and expensive. Or, we can recognise the market opportunity of piloting such innovations, accelerate the development of the ventures that are commercialising them, deliver genuinely smarter infrastructure in advance, of many competitor nations, and create leadership opportunities in these new global markets.

The final issue I’d like to highlight is that of speed. Global construction firms are delivering 57 storey buildings in 19 days and completing roadways in China and Dubai at three to four times the speed of the UK. The capabilities exist, the potential for exponential cost and time savings are evident. We can continue to find genuinely stupid reasons not to innovate or give ourselves permission to experiment with these new techniques. Again, the results would be enhanced infrastructure provision to UK society whilst at the same creating globally exportable capabilities.

As we look to the future, it will become increasingly apparent that the payoff from smart infrastructure will be even more dependent on the intelligence of our decision making than on the applications and technologies we deploy.

ABOUT THE AUTHOR

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. His prime focus is on helping clients understand and shape the emerging future by putting people at the center of the agenda. Rohit is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business, and two forthcoming books — Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Image credit: https://pixabay.com/images/id-2564057/ by Stock Snap

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How will learning and development cope with the growing trend of humans augmenting their basic capabilities with chemical, electronic, physical, and genetic enhancements?

We’ve been entertained by a never ending stream of Marvel and DC Comics characters with super powers ranging from x-ray vision to mind control. Many of us have also spent time fantasising about the additional capabilities we’d like to help see us through the day. But what happens when those boundaries blur between science fantasy and everyday reality?

The practice of human enhancement or augmentation is a phenomena well underway across society – although the concept may be new to many of us. Over the next 25 years, the integration of information and communications technologies (ICTs), cognitive science, new materials, and bio-medicine could fundamentally improve the human condition and greatly enhance human intellectual, physical, and psychological capacities. As a result, the notion of the “transhuman” could emerge. For example, we are well underway with the process of augmenting human beings’ cognitive and intellectual abilities through technological implants, such as memory storage. These enhancements mean humans could achieve heightened senses and biological capabilities that are largely the prerogative of other species (e.g. speed, resistance, adaptation to extreme conditions, etc.). 

The speed of development is truly mind blowing. Advances in cognitive enhancement drugs and “nootropic” supplements, electronic brain stimulation techniques, genetic modification, age extension treatments, 3D printed limbs and organs, and body worn exoskeletons, have given rise to the notion of enhancing the human brain and body well beyond the limits of natural evolutionary processes. Indeed, many leaders in the field of AI are fierce advocates of Transhumanism as the next stage of human evolution—arguing that if humans want to keep up with AI, we ourselves will have to become machines—embedding technology in our brains and bodies to give us similar levels of processing power. 

There is already evidence of the growing use of ADHD and sleep disorder drugs like Ritalin, Adderall, and Modafinil to enhance concentration and mental agility in the workplace and by students of all ages. So how do we cater for the learning needs of a workforce which is enhancing its capacity to learn and retain information at speed and perform better at manual tasks?

We are still in the early stages of addressing the enhancement challenge, but here are five practical guidelines for L&D. 

1. Encourage employees to make clear if they are pursuing any form of enhancement so L&D solutions can be tailored
2. Encourage those employees to find their own learning resources that best fit their enhanced capabilities and use simulation and self-managed tools that allow learners to cover the materials at their own pace
3. Recognise and plan for the disruption that can take place when enhanced participants are sharing the same classrooms and workshops as standard issue Humans 1.0 
4. Work with the enhanced individuals to develop alternative learning materials that allow for their augmented capabilities to be used to the full
5. Work with HR and corporate leadership to establish clear policies around the organisation’s approach to enhancement. 

Whatever we may think personally, the practice of enhancement is well on the way to becoming an observable and growing trend in society, getting ahead of the curve here is critical if we don’t want to find ourselves unable to cater for the emerging Storm (or Dr Strange). 

ABOUT THE AUTHOR

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. His prime focus is on helping clients understand and shape the emerging future by putting people at the center of the agenda. Rohit is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business, and two forthcoming books — Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Image: https://pixabay.com/images/id-2127669/ by EliasSch

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How can we tackle gender imbalance in the personalities of AI learning tools?

The Gendering of AI

The expected growth in use of artificial intelligence (AI) in learning applications is raising concerns about both the potential gendering of these tools and the risk that they will display the inherent biases of their developers. Why the concern? Well, to make it easier for us to integrate AI tools and chatbots into our lives, designers often give them human attributes. For example, applications and robots are often given a personality and gender. Unfortunately, in many cases, gender stereotypes are being perpetuated. The type of roles robots are designed to perform usually reflect gendered over generalizations of feminine or masculine attributes.

Feminine personalities in AI tools such as chatbots and consumer devices like Amazon’s Alexa are often designed to have sympathetic features and perform tasks related to care giving, assistantship, or service. Many of these applications have been created to work as personal assistants, in customer service or teaching. Examples include Emma the floor cleaning robot and Apple’s Siri your personal iPhone assistant. Conversely, male robots are usually designed as strong, intelligent and able to perform “dirty jobs”. They typically work in analytical roles, logistics, and security. Examples include Ross the legal researcher, Stan the robotic parking valet and Leo the airport luggage porter.

Gendering of technology is problematic because it perpetuates stereotypes and struggles present in society today. It can also help reinforce the inequality of opportunities between genders. These stereotypes aren´t beneficial for either males or females as they can limit a person´s possibilities and polarize personalities with artificial boundaries.

Response Strategies

We propose four strategies to help tackle this issue at different stages of the problem:

• Mix it up – Developers of AI learning solutions can experiment with allocating different genders and personality traits to their tools.
• Gender based testing – New tools can be tested on different audience to assess the impact of say a quantum mechanics teaching aide with a female voice but quite masculine persona.
• Incentives for women in technology - By the time we reach developer stage the biases may have set in. So, given the likely growth in demand for AI based applications in learning and other domains, organizations and universities could sponsor women to undertake technology degrees and qualifications which emphasize a more gender balanced approach across all that they do from the make-up of faculty to the language used.
• Gender neutral schooling – The challenge here is to provide gender neutral experiences from the start, as the early stages experiences offered to children usually perpetuate stereotypes. How many opportunities do boys have to play with dolls at school without being bullied? Teachers’ interactions are crucial in role modeling and addressing “appropriate” or “inappropriate behavior”. For example, some studies show teachers give boys more opportunities to expand ideas orally and are more rewarded to do so than girls. Conversely girls can be punished more severely for the use of bad language.

A version of this article originally appeared in Training Journal.

Image https://pixabay.com/images/id-3950719/ by john hain

Author Bios

The authors are futurists with Fast Future — a professional foresight firm specializing in delivering keynote speeches, executive education, research, and consulting on the emerging future and the impacts of change for global clients. Fast Future publishes books from leading future thinkers around the world, exploring how developments such as AI, robotics, exponential technologies, and disruptive thinking could impact individuals, societies, businesses, and governments and create the trillion-dollar sectors of the future. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. His prime focus is on helping clients understand and shape the emerging future by putting people at the center of the agenda. Rohit is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business, and two forthcoming books — Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Helena Calle is a researcher at Fast Future.  She is a recent graduate from the MSc. program in Educational Neuroscience at Birkbeck, University of London, and has eight years of international experience as a teacher, teacher trainer, pedagogic coordinator, and education consultant. Helena coordinates Fast Future’s research on the future of learning.

What are new practice areas that solo, small, and medium firms should prepare for in their 5 to 10-year plans for the future?

In the search for the next wave of growth, future-focused law firms are learning to embrace the futurist perspective as they evaluate the opportunities arising from cutting-edge technologies such as artificial intelligence (AI). These technologies will enable new organizational structures, services, and business models in the business horizon. Here are three new practice areas that firms might want to prepare for in the coming few years.

1. Evidence and liability issues from autonomous machine “testimony”

A growing array of “smart” objects are enveloping our homes, workplaces, and communities and the volume of legally admissible data from these devices is likely grow at an exponential rate over the next decade. Firms need to start building expertise around the admissibility and verifiability of the data collected. For example, the design trend for voice-activated technology is driving a rash of seemingly sentient technology in the form of digital assistants, smart appliances, and personal medical and wearable devices. Law firms may be asked to represent clients in cases dealing with evidence, witnesses, accidents, or contracts hinging on theoretically immutable digital proof such as time-stamped video and audio recordings. Attorneys may seek to specialize in addressing the data issues related to domains such as digital twins and personas, surveillance capitalism (companies exploiting customer data for commercial gain with and without full approval), and digital privacy rights.

2. Liability from AI denial of service, access, or unfair treatment

AI has already been applied in the redemptive justice system in the U.S. and by companies such as Amazon in recruitment systems. In both cases respectively, AI has been found to treat people of color and women unfairly. Despite issues surrounding bias, AI is likely to be employed increasingly in such contentious areas by companies, organizations, and institutions. Applications might include determining an individual’s access rights to healthcare plans, benefits, insurance, school choice, and jobs. If AI denies access to services, this opens up potential litigation opportunities. Legal firms will have to equip themselves with the necessary tech-savvy staff and tools in order to be able to demonstrate that the machine or its algorithm were unfair in their decision-making. Furthermore, if these cases become commonplace, governments may demand that AI systems are vetted before their implementation. Law firms could provide a new service to clients by playing a future role in evaluating the fairness and potential legal liability associated with such AI systems. 

3. Machine-mediated dispute resolution

In the future, law may be administered autonomously. For example, an electronic Decentralized Arbitration and Mediation Network (DAMN) has already been implemented. The system is an open-source dispute resolution framework for smart contracts executed on a blockchain. The technology allows smart contracts to transcend national borders as it provides its own legal framework. Therefore, if the parties involved agree to use the DAMN, then they are already agreeing to a specific legal framework, making it a far more efficient process from the start.

A key potential problem that arises from a law firm’s choice to utilise and offer out such technology for client use is that the firm runs the risk of cannibalizing existing revenues. The technology would most likely be offered as a subscription service that would cost far less than traditional arbitration services. However, this revenue loss might be balanced out by the fact it would cost a client far less than traditional mediation service and could therefore attract more customers in the long term. A key practice opportunity here might lie in advising clients on which automated contract and dispute resolution system to and in managing the process on their behalf.

A version of this article originally appeared in ABA Law Practice Management

About the Authors

The authors are futurists with Fast Future who specialise in studying and advising on the impacts of emerging change. Fast Future also publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See: www.fastfuture.com

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and a contributing author for The Future of Business, editor of Technology vs. Humanity, and co-editor of a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Steve Wells is the COO of Fast Future and an experienced Strategist, Futures Analyst, and Partnership Working Practitioner. He is a co-editor of The Future of Business, Technology vs. Humanity, and a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Alexandra Whittington is a futurist, writer, faculty member on the Futures programme at the University of Houston, and foresight director at Fast Future. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential–The Future of AI in Business and 50:50–Scenarios for the Next 50 Years.

Image credit: https://pixabay.com/images/id-472496/ by suc